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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Positioning and Competitive Differentiation | - Competitive landscape overview - HP service differentiation in printing and PC ecosystems |
| Topic 2: HP PPS Portfolio Overview | - Positioning of HP PPS within enterprise and SMB markets - Overview of HP Personal Systems and Printing solutions |
| Topic 3: Selling HP PPS Service Value | - Customer pain points and value-based selling approach - Solution bundling with hardware and services |
| Topic 4: Customer Engagement and Sales Process | - Partner and channel collaboration model - Identifying opportunities in lifecycle services |
| Topic 5: HP ServiceOne Services Framework | - Service lifecycle value proposition - Support, maintenance, and managed services concepts |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
When is the best time to offer HP Contractual Services?
- A. At the time of the new hardware purchase
- B. Anytime during the hardware lifecycle
- C. 10 days after the expiration of the HP base warranty
- D. Upon renewal of the existing services agreement
Correct Answer: D 🗳️
A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
- A. HP Custom Contractual Services
- B. HP Standard Contractual Services
- C. HP Deployment Services
- D. HP Care Pack Services
Correct Answer: D 🗳️
How should you counter this objection: "Services cost too much."
- A. HP Services allow you to choose from various options that best suit your needs.
- B. HP Services ensure that your equipment stays up and running.
- C. HP Services give you predictability and greater control of TCO.
- D. HP standard warranty offers limited support for a short time period.
Correct Answer: C 🗳️
Which type of HP PPS Services allow for an onsite engineer who is dedicated to supporting HP
hardware?
- A. HP Custom Contractual Services
- B. HP Standard Contractual Services
- C. HP Priority Services
- D. HP Care Pack Services
Correct Answer: D 🗳️
Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
- A. Tracking and Recovery Services
- B. Installation
- C. Defective Media Retention
- D. Asset Tagging
Correct Answer: C 🗳️
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