The 3312 exam punishes the unprepared with full-price retakes. The 70 Avaya Aura® Contact Center Administration practice questions from TestPassed, kept current through first-hand news of real test changes, are the antidote.
Avaya 3312 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center Administration Exam |
| Exam Number: | 3312 |
| Certificate Validity Period: | Subject to Avaya credential maintenance policies (check Avaya certification site) |
| Exam Duration: | 120 minutes |
| Related Certifications: | Avaya Aura Contact Center Multimedia Implementation Exam (6211) Avaya Aura Contact Center Implementation Exam (6210) Avaya Aura Contact Center Support Exam (3313) |
| Passing Score: | 70% (approx.) |
| Exam Format: | Scenario-based questions, Drag and drop, Multiple choice |
| Real Exam Qty: | 66–70 |
| Exam Price: | Varies by region (typically USD pricing set by Avaya test delivery partners) |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Delivered through Avaya's authorized testing partners or Avaya certification platform (e.g., online proctored/onsite test centres). |
| Pre Condition: | Recommended experience with Avaya Aura Contact Center products and completion of relevant training courses before attempting the exam. |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
Avaya 3312 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Fundamentals | - Core Concepts
|
| Reporting and Monitoring | - Statistics and Displays
|
| Troubleshooting and Maintenance | - Issue resolution
|
| Script and Flow Design | - Orchestration Designer
|
| Configuration and Administration | - Resource Management
|
Avaya 3312 Exam FAQ: Worry-Free Answers
Avaya Aura® Contact Center Administration is an official Avaya certification exam, listed under the code 3312. Passing it earns you the ACSS certification, positioned at the Support Specialist level. It also connects to Avaya Aura Contact Center Implementation Exam (6210), Avaya Aura Contact Center Multimedia Implementation Exam (6211), Avaya Aura Contact Center Support Exam (3313). For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing Avaya Aura® Contact Center Administration takes 70% (approx.), and the official registration fee is Varies by region (typically USD pricing set by Avaya test delivery partners). Retakes charge the full Varies by region (typically USD pricing set by Avaya test delivery partners) again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The Avaya Aura® Contact Center Administration exam contains 66–70 questions to answer within 120 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
Recommended experience with Avaya Aura Contact Center products and completion of relevant training courses before attempting the exam.
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the Avaya Aura® Contact Center Administration exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
Avaya Aura® Contact Center Administration is structured into 5 official domains. The leading ones are Configuration and Administration, Contact Center Fundamentals, and Script and Flow Design. The full topic breakdown appears above; accurate preparation starts with an accurate map.
Avaya Aura® Contact Center Administration Sample Questions:
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
- A. Global Settings
- B. Call Presentation Classes
- C. Formulas
- D. Threshold Classes
Correct Answer: A 🗳️
Given the following namespace:
mycustomer.com
|en_us
|ad_hoc_messages
|music_on_hold
|out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be uploaded?
- A. en_us
- B. music_on_hold
- C. out_of_hours
- D. ad_hoc_messages
Correct Answer: A 🗳️
The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA).
What is used to configure this service?
- A. Database Integration Wizard (DIW)
- B. Task Flow Executor (TFE)
- C. Data Exchange Server (DX Server)
- D. Application Programming Interface (API)
Correct Answer: B 🗳️
A customer with Avaya Aura Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.
To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?
- A. Historical Statistics
- B. Real Time Statistics
- C. Global Settings
- D. Threshold Classes
Correct Answer: A 🗳️
A supervisor in an Avaya Aura Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command:
GIVE IVR WITH VXML TREATMENT voicexml
PARAMETERS
What is a valid input after the parameters command?
- A. Numberofdigits
- B. ASSIGN "please enter account number.wav"
- C. GIVE IVR WITH VXML TREATMENT
- D. _c_play_and_collect
- E. Service URI
Correct Answer: A 🗳️
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