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Avaya 7497X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Oceana™ Solution Support Exam |
| Exam Number: | 7497X |
| Exam Format: | Multiple choice |
| Available Languages: | English |
| Real Exam Qty: | 67–68 |
| Certificate Validity Period: | Retired – no longer current |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Exam Duration: | 105 (typical, historical) |
| Passing Score: | ≈80% (vendor suggested practice-based estimate) |
| Exam Price: | Information not officially published |
| Sample Questions: |  |
| Exam Way: | Onsite/Proctored (historically via Avaya approved test center) |
| Pre Condition: | Basic experience with Avaya Oceana® solutions and Avaya Aura® platform recommended |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 7497X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oceana Solution Support Domains | - Analyze and troubleshoot Avaya Aura® components in context of Oceana - Analyze and troubleshoot end-to-end Voice, Email, Webchat, and SMS channels - Use end-to-end tracing for troubleshooting email and chat - Apply knowledge of Oceana solution components, interfaces and interactions - Perform routine maintenance on an Oceana solution (backup/restore, logs) |
7497X Exam: The FAQ Candidates Actually Need
Avaya Oceana™ Solution Support is an official Avaya certification exam, listed under the code 7497X. Passing it earns you the ACSS certification, positioned at the Support Specialist level. It also connects to Avaya Certified Support Specialist (ACSS). For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing Avaya Oceana™ Solution Support takes ≈80% (vendor suggested practice-based estimate), and the official registration fee is Information not officially published. Retakes charge the full Information not officially published again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The Avaya Oceana™ Solution Support exam contains 67–68 questions to answer within 105 (typical, historical). The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
Basic experience with Avaya Oceana® solutions and Avaya Aura® platform recommended
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the Avaya Oceana™ Solution Support exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
Avaya Oceana™ Solution Support is structured into 1 official domains. The leading ones are Oceana Solution Support Domains. The full topic breakdown appears above; accurate preparation starts with an accurate map.
Avaya Oceana™ Solution Support Sample Questions:
Given the following CSC attribute string:
What is the significance of CM7 in the CSC communication manager list?
- A. It should match the Communication Manager host name.
- B. It should match the Communication Manager IP address.
- C. It should match the Switch Connection Name in the AES server.
- D. It should match the Communication Manage FQDN.
Correct Answer: C 🗳️
To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)
- A. POSTMAN
- B. SERVICE MAP
- C. Web Browser
- D. CS TOOL
Correct Answer: C,D 🗳️
During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?
- A. UCM Spaces
- B. Agent Controller
- C. Omni channel Database
- D. Email Service
Correct Answer: B 🗳️
Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UC1D, during the Avaya Oceana voice call?
- A. CSC
- B. Work Assignment
- C. Context Store
- D. UCM
Correct Answer: A 🗳️
Which credentials does Avaya Oceana Workspaces use for Agent login?
- A. Avaya Breeze Authorization Service and Avaya Communication Manager Agent username and password
- B. Avaya Breeze Authorization Service and Avaya Control Manager Agent username and password
- C. Avaya Breeze Authorization Service and LDAP as Authentication Authority
- D. Avaya Breeze Authorization Service and Avaya Communication Manager extension and password
Correct Answer: A 🗳️
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