PDF for paper, SOFT for PC simulation, APP for everything else: the Avaya Aura® Contact Center Maintenance and Troubleshooting package from TestPassed covers every study style, and statistically the APP version wins, chosen by the majority of examinees. All versions carry the same 3313 questions.
Avaya 3313 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Exam Number: | 3313 |
| Available Languages: | English |
| Related Certifications: | ACSS - Avaya Aura® Contact Center |
| Real Exam Qty: | 70 |
| Exam Format: | Multiple Choice, Multiple Response |
| Sample Questions: |  |
| Exam Way: | Pearson VUE testing center or authorized online exam delivery (subject to Avaya certification program availability). |
| Pre Condition: | Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/21476 |
Avaya 3313 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - System Diagnostics and Problem Resolution
|
| Topic 2: SIP-Based Avaya Aura Contact Center Architecture | - Component Relationships and Interactions in a SIP-Based AACC Solution
|
| Topic 3: System Maintenance and Upgrades | - Upgrade Procedures for SIP-Enabled AACC
|
Avaya 3313 Exam FAQ: Worry-Free Answers
Avaya Aura® Contact Center Maintenance and Troubleshooting is an official Avaya certification exam, listed under the code 3313. Passing it earns you the ACSS certification, positioned at the Specialist level. It also connects to ACSS - Avaya Aura® Contact Center. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Recommended experience with Avaya Aura® Contact Center administration, implementation, maintenance, and troubleshooting.
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the Avaya Aura® Contact Center Maintenance and Troubleshooting exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
Avaya Aura® Contact Center Maintenance and Troubleshooting is structured into 3 official domains. The leading ones are System Maintenance and Upgrades, Troubleshooting and Support, and SIP-Based Avaya Aura Contact Center Architecture. The full topic breakdown appears above; accurate preparation starts with an accurate map.
Avaya Aura® Contact Center Maintenance and Troubleshooting Sample Questions:
Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?
- A. SIP Gateway Manager
- B. SIP Gateway
- C. Back-to-Back User Agent (B2BUA)
- D. SIP Redirect Server
Correct Answer: B 🗳️
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Shutdown or Start up Contact Center
- B. Enable/Disable High Availability (HA) Switchover
- C. Display status of component services
- D. Start or Stop High Availability (HA) System
Correct Answer: C 🗳️
The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID.
Which three types of report output does Avaya Grep generate? (Choose three.)
- A. Sip Sequence Report
- B. Summary Log file
- C. Summary Report
- D. Event Report
- E. Call Properties Report
Correct Answer: A,B,C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
When troubleshooting an Avaya Aura Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
- A. SMMC System Tray > General information
- B. SMMC System Tray > HA Cluster information
- C. SMMC System Tray > Database information
- D. SMMC System Tray > System information
Correct Answer: C 🗳️
Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.
Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)
- A. Contact Center to Avaya Aura Media Server (AAMS)
- B. Communication Manager (CM) to Contact Center
- C. Agent telephones to Communication Manager (CM)
- D. Session Manager (ASM) to Contact Center
Correct Answer: A,C,D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
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