Real Field-Service-Consultant Exam Questions are the Best Preparation Material
Practice on 2023 LATEST Field-Service-Consultant Exam Updated 165 Questions
Salesforce Field-Service-Consultant Exam covers a range of topics related to field service management, including scheduling and dispatching, workforce management, mobile workforce enablement, and customer communication. Field-Service-Consultant exam is designed to test a candidate's knowledge and skills in these areas to ensure that they are equipped to handle real-world challenges in the field.
NEW QUESTION # 68
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create a work order line item and a product request line item.
- B. Create a product request and a product request line item.
- C. Create a product consumed and a product request line item.
- D. Create a shipment and a product request line item.
Answer: B
NEW QUESTION # 69
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?
- A. Travel Speed Unit, Actual Travel Time
- B. Estimated Travel Time, Minimize Travel
- C. Street Level Routing, Default Travel Speed
- D. Minimum Grade, Default Operating Hours
Answer: C
NEW QUESTION # 70
A Universal Containers customer is having issues with three containers at the customer's site. Each container is tracked as an Asset on the customer's Account.
Which two methods should the Consultant recommend to ensure the service associated with each container can be handled independently?
Choose 2 answers
- A. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for the Work Order.
- B. Add each Asset to a separate Work Order Line Item. Create a Service Appointment for each Line Item.
- C. Add each Asset to a separate child Work Order. Create a Service Appointment for the parent Work Order.
- D. Add each Asset to a separate Work Order. Create a Service Appointment for each Work Order.
Answer: B,D
Explanation:
Explanation
Work Orders are records that track customer requests for service such as repairs or maintenance[47]. Work Order Line Items are records that track specific tasks or products related to a work order[48]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[49]. Adding each Asset to a separate Work Order Line Item or a separate Work Order would allow handling the service associated with each container independently by creating different records for different containers. Creating a Service Appointment for each Line Item or each Work Order would allow scheduling and dispatching the service associated with each container independently by assigning different resources and time slots for different containers. Adding each Asset to a separate child Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. Creating a Service Appointment for the parent Work Order would not allow handling the service associated with each container independently by assigning one resource and time slot for all containers. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
NEW QUESTION # 71
Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates.
What should a Consultant include when creating a Work Order?
- A. Products Required and Estimated Duration
- B. Estimated Duration and Sen/ice Level Agreement
- C. Skill Requirements and Products Consumed
- D. Products Required and Skill Requirements
Answer: D
Explanation:
Explanation
Products required and skill requirements are two fields that should be included when creating a work order to increase first-time fix rates. Products required are used to specify the products that are needed for the work order, and skill requirements are used to specify the level of expertise that is needed for the work order. By including these fields, the system can ensure that the technician has the right parts and skills to complete the work order.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_orders.htm&type=5
NEW QUESTION # 72
Universal Containers (UC) wants to track the full lifecycle of their Cases. UC defines a Case as resolved when all interactions with the customer are complete. How can a Consultant ensure that Cases are closed when all Work Orders associated to the Case are complete?
- A. Use Workflow to close the Case when the Work Order is dispatched.
- B. Use Workflow to close the Case when all Work Orders are closed.
- C. Use Process Builder to close the Case when all Work Orders are closed.
- D. Use Process Builder to close the Case when the Work Order is created.
Answer: C
NEW QUESTION # 73
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Owner of Service Appointment and members of Service Territory
- B. Assigned Resources, Owner of Service Appointment and members of Service Territory
- C. wner of Service Appointment and members of User Territory
- D. Assigned Resources, Qwner of Service Appointment and members of User Territory
Answer: C
NEW QUESTION # 74
Northern Trail Outfitters (NTO) wants to use Marketing Cloud to solicit customer service feedback. If a customer Indicates they are unhappy with the service they have received, NTO wants a new case to be created in Service Cloud. NTO is unsure of what is possible within Marketing Cloud but would like to use as much native functionality as possible.
What approach would a consultant recommend?
- A. Use an AppExchange package to create a customized API integration between Marketing Cloud and Service Cloud.
- B. Use an Engagement Split to capture positive or negative responses, and a Custom Activity to create a new case in Service Cloud.
- C. Use Automation Studio to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
- D. Use an Engagement Split to capture positive or negative responses, and a Case Activity to create a new case In Service Cloud.
Answer: D
NEW QUESTION # 75
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
- A. Require approval on all Installations.
- B. Require customer signature on billable Work Orders
- C. Require Technicians log all non-billable hours.
- D. Require Technicians sign-off on Work Orders.
Answer: D
NEW QUESTION # 76
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
- A. Service Appointments and Service Appointment Line Items
- B. Work Orders with Service Appointments
- C. Work Orders with Work Order Line Items
- D. Work Orders with Products Consumed
Answer: C
NEW QUESTION # 77
Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers
- A. Products Consumed on Work Order Line Items
- B. Products Consumed on Work Orders
- C. Service Appointment inventory
- D. Work Order inventory
Answer: A,B
Explanation:
Explanation
Products consumed on work order line items and products consumed on work orders are two reports that can track the number of parts used by a technician during a given time period. Products consumed on work order line items are used to track individual products or services that are part of a work order line item. Products consumed on work orders are used to track products or services that are consumed as part of a work order.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_products_consumed.htm&type=5
NEW QUESTION # 78
universal containers want to limit their technicians view of work orders and appointment in the field service lightning mobile app What should a consultant recommend to control their technicians?
- A. mini page layouts
- B. visual force page
- C. page layouts
- D. field sets
Answer: C
NEW QUESTION # 79
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Configure the Auto Dispatch scheduled job.
- B. Enable Drip-feed to dispatch the next appointments.
- C. Leverage Resource Schedule Optimization.
- D. Shuffle daily work manually via the Gantt.
Answer: D
NEW QUESTION # 80
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?
- A. Lightning Component with required fields to update the Case, Work Order and Service Appointment.
- B. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
- C. Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
- D. Process Builder on Case to update the Service Appointment and Work Order.
Answer: B
NEW QUESTION # 81
Northern Trail Outfitters has a customer login page on their website and wants to use Marketing Cloud to send an email to customers who need to reset their password. The email needs to be sent as quickly as possible. Their web server should receive a notification when the email is sent.
Which solution should they use?
- A. Transactional Messaging API
- B. Multi-Step Journey with an API Event entry source
- C. Single Send Journey with an API Event entry source
- D. Triggered Send Definition
Answer: A
NEW QUESTION # 82
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
- A. Create a new Product Consumed for each site visit.
- B. Create a new Service Appointment for each site visit.
- C. Create a new Child Work Order for each site visit.
- D. Create a new Work Order Line Item for each site visit.
Answer: B
Explanation:
Explanation
Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[117]. Creating a new Service Appointment for each site visit would allow Universal Containers to track when Technicians need to visit a customer site multiple times to resolve an issue by creating different service appointments for the same work order and capturing notes and status updates for each service appointment. Creating a new Child Work Order for each site visit would create unnecessary records and complexity. Child Work Orders are work orders that are related to another work order as part of a hierarchy[118]. Creating a new Product Consumed for each site visit would not track the site visits. Products Consumed are records that track the products or parts that are used or installed during a service appointment[119]. Creating a new Work Order Line Item for each site visit would not track the site visits.
Work Order Line Items are records that track specific tasks or products related to a work order[120].
References: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 83
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- B. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
- C. The default drip feed setting is overriding the drip feed rate on a service territory.
- D. The appointment status is going from Scheduled to Completed.
Answer: B
NEW QUESTION # 84
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?
- A. Drag and drop the Service Appointments to other available Resources and run Optimization.
- B. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
- C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
- D. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
Answer: A
NEW QUESTION # 85
Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?
- A. Work Orders to Assets
- B. Products to Accounts
- C. Assets to Products
- D. Work Orders to Products
Answer: A
Explanation:
Explanation
Assets are used to track the customer's install base, such as products or equipment that require service. Work orders are used to track the work that needs to be done on assets. By relating work orders to assets, the system can track the work history and status of each asset.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_assets.htm&type=5
NEW QUESTION # 86
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Salesforce Field-Service-Consultant certification is suitable for individuals who have experience working in the field service industry and want to take their career to the next level. Salesforce Certified Field Service Consultant certification is also ideal for individuals who have experience working with Salesforce Field Service Lightning and want to validate their knowledge and skills. Salesforce Certified Field Service Consultant certification can open up many career opportunities for individuals and can help them stand out in a competitive job market.
In preparation for the Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam, professionals are advised to ensure they are familiar with the Salesforce field service organization and are well-versed in the various customer service models. They should also have hands-on experience with the application's service cloud, field service, and mobile applications. Other recommended preparations include workshops and online training sessions offered by Salesforce, which can provide an in-depth understanding of the application's features, tools, and functionality.
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