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The benefit in Obtaining the Community-Cloud-Consultant Exam Certification
- After completing the Community Cloud Consultant certification Candidate becomes a solid, well-rounded Community Cloud Consultant.
- If the Candidate has the desire to move up to a higher-paying position in an organization. This certification will help as always.
- A candidate might have incredible IT skills. Employers that do the hiring need to make decisions based on limited information and as it always. When they view the official Community Cloud Consultant certification, they can be guaranteed that a candidate has achieved a certain level of competence.
- When an organization hiring or promotion an employee, then the decision is made by human resources. Now while Candidate may have an IT background, they do their decisions in a way that takes into record many different factors. One thing is candidates have formal credentials, such as the Community Cloud Consultant.
NEW QUESTION 110
Universal Containers is building a Lightning Community. A few Community pages have numerous Lightning Components which are taking longer to display. Which step should be taken to improve display time performance of the pages?
Select one or more of the following:
- A. Enable On-Demand Rendering
- B. Turn on server-side Caching
- C. Turn on client-side Caching
- D. Enable Progressive Rendering
Answer: D
NEW QUESTION 111
O: 147
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.
- A. In the Community Workspaces, create the Recommendation.
- B. In Community Builder, add the Featured Recommendations Component to the page.
- C. In Community Builder, add the Recommendations Component to the page.
- D. In the Community Workspaces, target all Recommendations to a new Audience Type.
- E. In the Community Workspaces, add a new Custom Recommendations Channel.
Answer: A,C
NEW QUESTION 112
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A. From the All Communities setup page
- B. From the Community site
- C. From the Community Workspace
- D. From the Community Builder
Answer: A
NEW QUESTION 113
Universal Containers (UC) wants Lightning Experience-enabled employees who have Salesforce user licenses to access a Community. The employee profiles have been added to the Community membership.
How should the Community Cloud consultant educate employees on how to access the Community?
- A. Direct employees to the App Launcher.
- B. Advise employees to use the "Login in as" functionality.
- C. Recommend employees use a separate username for Community access.
- D. Direct employees to the global header.
Answer: A
NEW QUESTION 114
Northern Trail Outfitters launches a Community using the Napili template. Community members report that they do NOT have a menu option to navigate to see their invoices. The Salesforce Admin has validated the following on the Community user profile: * Users Profile has Read Access on the Invoice Object * Users Profile has a tab visible for Invoice Object. What should the Salesforce Admin do to troubleshoot this issue?
- A. Verify that the Navigation Menu in Community Management has 'Type: Salesforce Object' and 'Object Type: Invoices.'
- B. Verify that the Invoices tab is under the Selected tab in Community Management
- C. Verify that the Navigation Menu in Community Builder has 'Type: Salesforce Object' and 'Object Type:
Invoices.' - D. Verify that the Invoices tab is under the Selected tab in Community Settings Setup
Answer: A
NEW QUESTION 115
Universal Containers needs their channel partners to collaborate on Opportunities within their new partner Community based on the Customer Service Template. What is the recommended way to accomplish this task?
- A. Create a Detail page for invoices and add the page as a Navigation Menu item.
- B. Add Opportunities as a Salesforce Object in the Navigation Menu.
- C. Create a Visualforce page for Opportunities and add the page as a Navigation Menu item.
- D. Create a page layout for leads and assign it to those profiles that have access to the Community.
Answer: B
NEW QUESTION 116
Which is currently not a valid pre-built Social Sign-on Authentication provider?
- A. LinkedIn
- B. Janrain
- C. Google
- D. GitHub
- E. Twitter
- F. Box
- G. Facebook
Answer: F
NEW QUESTION 117
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?
- A. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults
- B. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
- C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- D. Community users in the same community can see each other, regardless of the organisation-wide defaults
- E. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
- F. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
Answer: A
NEW QUESTION 118
Universal Containers creates a Community for their end users to access invoices. The invoice pages are mobile responsive and utilize rich text styling for the amount totals in each column. Mobile access to these invoices is important. The "API Enabled" profile permission has been turned on to allow the Salesforce mobile app access to external users with Communities licenses.
Which characteristic of this Community will cause display problems when accessed from an Android mobile device using the Salesforce mobile app?
- A. "API enabled" profile permission
- B. Rich text styling
- C. Mobile responsiveness
- D. Community URL access
Answer: B
NEW QUESTION 119
Your team has drafted and published Knowledge Articles for the Customer Community but they are not visible to external users. What is one reason why this may be the case?
- A. Knowledge Articles for Communities is not enabled
- B. View Knowledge Articles has not been checked on the Community Profile
- C. The Articles are being viewed on unsupported mobile devices
- D. Knowledge Articles for Customers is not enabled
- E. Customer sharing has not been checked on the Knowledge Article
Answer: E
NEW QUESTION 120
Universal Containers builds their customer Community on Customer Services Templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
Select one or more of the following:
- A. From the Community site
- B. From the Community Workspaces
- C. From the All Communities setup page
- D. From the Community Builder
Answer: B
NEW QUESTION 121
The product marketing team is revising its product data sheets and FAQ documentation to support major upgrades across the product line. Preliminary analysis shows the new articles have fewer views in the Partner and Customer Communities than expected.
What are three ways to increase the visibility of these Knowledge articles? (Choose three.)
- A. Create a new navigational topic for "New Products" and make sure the new articles are assigned to that topic.
- B. Use the Featured Topics component to promote the topics related to these new articles.
- C. Place hotlink URLs to these topics in the header component.
- D. Use the Recommendations component to promote specific articles to defined groups of users (Channels).
- E. Make sure that the right fields in the Knowledge object are indexed to improve results in the Universal Search component.
Answer: A,B,D
NEW QUESTION 122
One of the features of Salesforce Communities is being able to nest Topics (i.e. Level 1 (parent), Level 2, Level 3) what is the maximum number of topics you are able to create for each level?
- A. Level 1 = 20, Level 2 = 20, Level 3 = 20
- B. Level 1 = 25, Level 2 = 10, Level 3 = 10
- C. Level 1 = 25, Level 2 = 15, Level 3 = 10
- D. Level 1 = 10, Level 2 = 15, Level 3 = 20
- E. Level 1 = 35, Level 2 = 10, Level 3 = 15
Answer: B
NEW QUESTION 123
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of license types will enforce username uniqueness across all Salesforce organizations and Communities?
- A. Customer Community and Partner Community
- B. Lightning External Apps Plus and Lightning External Apps
- C. Partner Community and Lightning External Apps Plus
- D. Customer Community, Customer Community Plus, and Lightning External Apps
Answer: D
NEW QUESTION 124
Universal Containers recently launched a Lightning Community. Members can access articles and answer each other's questions. The company wants to make sure that the Community is providing a highly engaging experience for its members. How can the Administrator help measure of the engagement and adoption in the Community on an ongoing basis?
Select one or more of the following:
- A. Download and install a Community Management package from AppExchange
- B. Configure Google Analytics for the Community
- C. Create custom reports and dashboards, and share them with Community managers
- D. Set periodic email delivery for standard reports and dashboards
Answer: A
NEW QUESTION 125
Universal Containers needs to enable public access to a Community.
How should a Salesforce Admin fulfill this requirement?
- A. Update the setting to Public Visibility for all Community pages
- B. Enable "Give access to public API requests on Chatter"
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to "Allow access without login"
Answer: B
NEW QUESTION 126
Universal Containers needs to enable public access to a Community. How should a Salesforce Admin fulfil this requirement?
Select one or more of the following:
- A. Update the setting to Public Visibility for all Community pages
- B. Enable "Give access to public API requests on Chatter"
- C. Enable the "Public can access the community" checkbox
- D. Update the setting to "Allow access without login"
Answer: C
NEW QUESTION 127
Universal Containers is launching a Community with the following requirements:
- Branding requirement is limited to logo and font.
- Configurable Navigation with the option to navigate to custom objects and records.
- Access to articles is limited per Date Category Visibility.
Which template should the Salesforce Admin use to build this Community that will natively support these capabilities?
- A. Koa
- B. Aloha
- C. Kokua
- D. Customer Service (Napili)
Answer: D
NEW QUESTION 128
Universal Containers needs to create a Support Community with the following requirements:
* Customer and partner users will be members of this community and use the Customer Community and Partner Community License, respectively.
* A customer user should be able to see all cases opened for their account, including cases opened by their colleagues.
* Customer users must be able to collaborate with all Community users.
What two things should a Salesforce Admin do to accomplish this? Choose 2 answers
- A. Set up Delegated Admin access for customer users
- B. Enable Super User access for customer users
- C. Select the Community User Visibility checkbox
- D. Create a Sharing Set on the Case object
Answer: B,C
NEW QUESTION 129
Universal Containers (UC) tracks customers in its Salesforce org as Contacts. UC plans to on-board a select set of existing customers to the UC community, without the need for users to self register.
How should a Community Cloud consultant accomplish this task?
Select one or more of the following:
- A. Enable Person Accounts and set the accounts as Community users
- B. Use the Salesforce Community user API to create users from contacts
- C. Use data loader to export contacts and insert as Community users
- D. Use the Data Import Wizard to create users from contacts
Answer: A
NEW QUESTION 130
Your company is using the Napili template and is expanding internationally and now requires your Community to support multiple languages what steps should you take to support this in your community?
- A. Select the available languages in the Setup Menu and drag the Language Picker onto the Community Template
- B. Enable Community Language Picker in the setup menu and select the supported languages in the Community Builder
- C. Enable the Language Picker in the Community Builder. Salesforce will automatically present a list of supported languages
- D. Multiple community languages are not supported5. Enable the Language Picker in the Community Builder and select the supported languages in Community Settings
Answer: A
NEW QUESTION 131
Universal Containers uses Community to grant business customers secure access to accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects. What is the most efficient way for the Salesforce Admin to fulfil these requirements?
- A. Use custom objects, record feeds, and control access through sharing
- B. Add private groups and add project records to the group
- C. Build a custom Visualforce project space and control access through sharing
- D. Create unlisted groups and add project records to the group
Answer: B
NEW QUESTION 132
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