Order-Management-Administrator Training & Certification Get Latest Salesforce Order Management Updated on Nov 11, 2023
Certification Training for Order-Management-Administrator Exam Dumps Test Engine
NEW QUESTION # 15
An administrator needs to ensure that the Orders coming from B2C Commerce honor some business rules which need to be the same in both B2C and Order Management. This validation must happen before the Order Summary object is created. What can the administrator suggest to the developer to implement this requirement?
- A. Use a Salesforce Labs solution
- B. Use an AppExchange solution
- C. Handle this in the Commerce System originating the Orders.
- D. Write an Apex class with the validation rules and expose it as an Invocable Action
Answer: C
Explanation:
The administrator can suggest to the developer to handle this requirement in the Commerce System originating the Orders. This way, the validation rules can be applied before the orders are sent to Order Management via the B2C Commerce Integration. The B2C Commerce Integration imports order data into Order Management and creates Order Summary records based on the order data. The validation must happen before the Order Summary object is created, so it cannot be done in Order Management using Apex or other tools. Reference: B2C Commerce Integration, Order Management Lifecycle
NEW QUESTION # 16
Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?
- A. rmaorder
- B. Return Order
- C. Change Order
- D. Fulfillment Order
- E. Replacement Order
Answer: B,C,D
Explanation:
Explanation
Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order.
A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc.
Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5
NEW QUESTION # 17
Which of the following options represent two ways that an administrator can utilize APIs in Workbench to query Order Summaries?
- A. Connect API and Platform API
- B. Apex API and Connect API
- C. Composite API and Invocable API
- D. Platform API and Composite API
- E. Invocable API and Apex API
Answer: D
Explanation:
The Platform API and the Composite API are two ways that an administrator can use APIs in Workbench to query Order Summaries. The Platform API allows querying, creating, updating, deleting, and searching records in Salesforce. The Composite API allows combining multiple requests into a single call, which can improve performance and reduce complexity12
NEW QUESTION # 18
Which option is available for an admin to use as middleware to import data to. or export data from Order Management?
- A. Find an application on AppExchange
- B. Use Data Loader
- C. Use the Developer console
- D. Use Workbench to access the database
- E. Write Apex classes to query the database and write to a file
Answer: B
Explanation:
Explanation
Use Data Loader. Data Loader is a client application that allows administrators to bulk import or export data from Salesforce using CSV files. The administrator can use Data Loader to import data into Order Management objects, such as Order Summary, Order Item Summary, Fulfillment Order, etc., or export data from these objects for backup or analysis purposes.
Verified References: https://appexchange.salesforce.com/
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5
NEW QUESTION # 19
An administrator is attempting to deploy a Change Set from a development org to a test org but the test org is not available in the list of target organizations. What are two reasons that could cause this issue?
- A. The development org has not been approved to upload Change Sets from within the test org
- B. The components in the Change set could not be found within the test org
- C. Change Sets can only be deployed from a sandbox org to a production org, not another sandbox org.
- D. The development org and test org are not associated with the same production org.
Answer: A,D
Explanation:
Two reasons that could cause the issue of not being able to deploy a Change Set from a development org to a test org are:
The development org has not been approved to upload Change Sets from within the test org. To deploy Change Sets between two sandbox orgs, the administrator needs to establish a deployment connection between them. A deployment connection allows one org to send outbound Change Sets and another org to receive inbound Change Sets. The administrator can create a deployment connection request from the development org and approve it from the test org.
The development org and test org are not associated with the same production org. To deploy Change Sets between two sandbox orgs, they must be linked to the same production org. A production org is an org that contains live data and business processes. A sandbox org is a copy of a production org that is used for development, testing, or training purposes. Sandbox orgs inherit the deployment connections of their source production orgs. Reference: Deploy Using Change Sets, Deploy a Change Set
NEW QUESTION # 20
When a new Payment Summary is created, an email should be sent to the owner of the associated account and an approval after review should be required. What three steps should the administrator do to implement this functionality?
- A. Create a trigger flow when the payment summary is created with an email flow node
- B. Create an email template
- C. Create an approval process on the Payment Summary object
- D. Create a flow to send an email to the owner of the associated account when a payment summary is created
- E. Create an email alert action
Answer: B,C,E
Explanation:
Three steps that the administrator should do to implement this functionality are:
Create an email template. An email template is a reusable message that contains merge fields that are populated with data from records when the email is sent. The administrator can create an email template for the Payment Summary object that includes information such as the payment amount, date, status, etc.
Create an email alert action. An email alert action is a type of action that sends an email to one or more recipients when a flow executes. The administrator can create an email alert action that uses the email template created in the previous step and sends it to the owner of the associated account when a new Payment Summary is created.
Create an approval process on the Payment Summary object. An approval process is a way to automate the approval of records based on certain criteria and actions. The administrator can create an approval process on the Payment Summary object that requires an approval after review from a designated approver.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.email_templates_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_action_email.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.approvals_creating_approval_processes.htm&type=5
NEW QUESTION # 21
How can an administrator quickly examine the relationships between several objects?
- A. Go to Schema Builder and check the boxes next to the object names
- B. Download it from the Partner Community
- C. Generate an Entity Relationship Diagram by going to Data in Setup
- D. File a support case asking for a data relationship diagram
Answer: A
Explanation:
The best way for an administrator to quickly examine the relationships between several objects is to go to Schema Builder and check the boxes next to the object names. Schema Builder is a tool that allows administrators to view and modify the data model of their org in a graphical interface. Schema Builder shows the objects and fields in the org, as well as the relationships between them. The administrator can use Schema Builder to select the objects that they want to examine, and see how they are connected to each other. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.schema_builder.htm&type=5
NEW QUESTION # 22
An administrator suspects that recent changes to a flow have created a defect. The administrator wants to test the flow with input data that they believe will cause the error. What can the developer do next?
- A. Open the Flow and select Attach to Live Session and Provide the Order Number
- B. Open the Flow, Select Debug with inputs. Provide the input values, select Run
- C. Open the Flow, Select Debug, Provide the input values, Select Run
- D. Open the Flow and select Attach to Live Session. Provide the Session Id. Select Attach
Answer: B
Explanation:
Explanation
Debugging a flow with input data allows the administrator to test the flow with specific values and see how the flow behaves. The Debug with inputs option is available in the Flow Builder toolbar and lets the administrator provide input values for each flow variable before running the flow. Verified References:
https://help.salesforce.com/s/articleView?id=sf.flow_builder_debug.htm&type=5
NEW QUESTION # 23
How can a user view the information exchanged between the payment platform and the external payment gateways?
- A. Navigate to Payments within the setup menu and select the payment platform
- B. Check associated debug logs in Debug Logs in setup
- C. Check for process exceptions associated with the Order Payment Summary
- D. Navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary
Answer: D
Explanation:
Explanation
The best way for a user to view the information exchanged between the payment platform and the external payment gateways is to navigate to Payment Gateway Logs related list on the corresponding Order Payment Summary. A Payment Gateway Log is a record that captures the request and response messages between the payment platform and the external payment gateways, such as Stripe, PayPal, etc. A Payment Gateway Log has a lookup relationship to the Order Payment Summary object, which represents a payment made for an order or part of an order. A user can use the Payment Gateway Logs related list on the Order Payment Summary page to view the details of the payment transactions, such as the request and response payloads, status codes, timestamps, etc. Verified References:
https://help.salesforce.com/s/articleView?id=sf.order_management_payment_gateway_log.htm&type=5https://h
NEW QUESTION # 24
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should the administrator recommend?
- A. Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
- B. Pass the data as is. Order Management will handle the kit.
- C. Add a custom attribute to the order header only
- D. Track the individual kit items using custom attributes
Answer: D
Explanation:
Explanation
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified References:https://documentation.b2c.commercecloud.salesforce.com/DOC2/topic/com.demandware.dochelp/Or
NEW QUESTION # 25
A company has an external system that stores client accounting data but they want to be able to search for this data within Salesforce. What three steps should the administrator take to implement this functionality?
- A. Create an automated data capture (or the external system
- B. Create an automated import of the external data using the Job Scheduler
- C. Create an External Object for each fable of accounting data in the external system
- D. Create an Indirect Lookup field to connect to the Account
- E. Create an External Data Source pointing to the external system's database
Answer: C,D,E
Explanation:
Three steps that the administrator should take to implement this functionality are:
Create an External Data Source pointing to the external system's database. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases.
Create an External Object for each table of accounting data in the external system. An External Object is a type of custom object that maps to a table in an external system. The administrator can create an External Object for each table of accounting data that they want to access from Salesforce, and define its fields and relationships accordingly.
Create an Indirect Lookup field to connect to the Account. An Indirect Lookup field is a type of custom field that links a child External Object record to a parent standard or custom object record. The administrator can create an Indirect Lookup field on the External Object that references the Account object, and specify the external column name and value that match the Account ID.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.external_object_relationships.htm&type=5
NEW QUESTION # 26
What does the number of Fulfillment Orders created depend upon?
- A. Fulfillment Location. Delivery Method and Recipient Address
- B. Fulfillment Location, Delivery Charges and Quantity
- C. Fulfillment Location, Recipient Address and Quantity
- D. Fulfillment Location. Delivery Method and Number of Payments
Answer: A
Explanation:
Explanation
The number of Fulfillment Orders created depends on three factors: Fulfillment Location, Delivery Method and Recipient Address. These factors determine how the Order Items are grouped and allocated to Fulfillment Orders based on routing rules and inventory availability. For example, if an order has two items that can be fulfilled from different locations, or have different delivery methods or recipient addresses, then two Fulfillment Orders are created for that order. Verified References:https://help.salesforce.com/s/articleView?id=sf.om_order_fulfillment.htm&type=5
NEW QUESTION # 27
A customer wants to change the layout of the out of the box Order Summary Lightning Record Page to three columns instead of two. How can an administrator satisfy this requirement?
- A. Create a new Lightning Record Page and select the Three Regions template
- B. Edit the Lightning Record Page and change the Template lo Three Regions
- C. Add another column component lo the existing Lightning Record Page
- D. Change the page layout template to Three Regions in the layout editor
Answer: B
Explanation:
Explanation
The best way for the administrator to satisfy this requirement is to edit the Lightning Record Page and change the Template to Three Regions. A Lightning Record Page is a type of page that displays details and related information about a specific record in Lightning Experience or Salesforce mobile app. A Lightning Record Page can be customized using the Lightning App Builder, which is a tool that allows administrators to drag and drop components onto a page layout. A Template is a predefined layout that determines how components are arranged on a page. A Three Regions template is a type of template that divides the page into three columns or regions. The administrator can edit the Lightning Record Page for the Order Summary object, and change the Template to Three Regions in the Lightning App Builder. Verified References:
https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5https://
NEW QUESTION # 28
An administrator is tasked to utilize a Product Price Book which is managed on an external platform. How can the administrator meet this requirement?
- A. Go to Setup. Order settings, and select Enable Optional Price Books for Orders
- B. Create an External Data Source in Setup which references the external platform where the Pricebook is held
- C. Edit the Product page layout to make the Pricebook field not require
- D. This is not possible, all Products require a Pricebook Entry
Answer: B
Explanation:
The best way for the administrator to meet this requirement is to create an External Data Source in Setup that references the external platform where the Pricebook is held. An External Data Source is a type of metadata that defines the connection and authentication information for an external system that stores data outside of Salesforce. The administrator can create an External Data Source using the Lightning Connect OData 2.0 or 4.0 adapters, which support read-only access to data in relational databases. This way, the administrator can access the Product Price Book data from the external platform without importing it into Salesforce. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.external_object_overview.htm&type=5
NEW QUESTION # 29
An administrator is encountering errors when reusing a composite API call to load test orders via the Workbench. What are three possible causes of this issue?
- A. The administrator is creating multiple objects in a single JSON query
- B. The administrator has duplicate Product SKUs in the JSON query
- C. The Administrator has logged into the wrong environment in Workbench
- D. The number of subrequests in the JSON query exceeds the 20 subrequest limit
- E. Record IDs used within the request are incorrect
Answer: B,D,E
Explanation:
Three possible causes of this issue are:
The administrator has duplicate Product SKUs in the JSON query. A Product SKU is a unique identifier for a product that is used to track inventory and sales. A Product SKU must be unique within an org, and it cannot be duplicated in a composite API call. If the administrator has duplicate Product SKUs in the JSON query, it will cause an error when loading test orders via the Workbench.
The number of subrequests in the JSON query exceeds the 20 subrequest limit. A subrequest is a single HTTP request that is part of a composite API call. A composite API call can contain up to 20 subrequests in a single JSON body. If the administrator has more than 20 subrequests in the JSON query, it will cause an error when loading test orders via the Workbench.
Record IDs used within the request are incorrect. A record ID is a unique identifier for a record that is used to reference and manipulate data in Salesforce. A record ID must be valid and exist in the org, and it must match the data type and format of the corresponding field. If the administrator has incorrect record IDs in the JSON query, such as using 15-character IDs instead of 18-character IDs, or using IDs from a different org, it will cause an error when loading test orders via the Workbench.
Verified Reference: https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/resources_composite_composite.htm https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_composite_sobject_tree_flat.htm
NEW QUESTION # 30
When can an Invoice be created?
- A. At any point after the Fulfillment Order is created, by customizing flow 'Create Invoice and Ensure Funds*
- B. At any point before the Fulfillment Order is created, by customizing flow "Create invoice"
- C. At any point before the Fulfillment Order is created, by customizing flow "Create Invoice and Ensure Funds"
- D. At any point after the Fulfillment Order is created, by customizing flow "Create Invoice'
Answer: D
Explanation:
Explanation
The correct time and way for creating an Invoice is at any point after the Fulfillment Order is created, by customizing flow "Create Invoice". This flow is a core action that creates an Invoicerecord from a Fulfillment Order record, and updates the status of both records accordingly. The administrator can customize this flow to suit their business needs, such as adding conditions, actions, or subflows. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_create_invoice.htm&
NEW QUESTION # 31
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to which two values?
- A. Created
- B. Open
- C. Active
- D. New
- E. Drafted
Answer: C,D
Explanation:
Once the administrator has activated the integration between B2C Commerce and Order Management, orders being placed by customers will be sent to Order Management if the order status is set to Active or New. These are the two order statuses that indicate that an order has been created or confirmed by a customer, and that it needs to be processed by Order Management. Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm&type=5
NEW QUESTION # 32
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, which other Object besides Order also needs to be extended?
- A. Change Order
- B. Order Summary
- C. Delivery Groups
- D. Payment Summary
Answer: B
Explanation:
Based on some changes in Universal Containers' Commerce engine, new Orders are expected to have two additional attributes at the header level. In Order Management, besides Order, the other object that also needs to be extended is Order Summary. An Order Summary is a record that stores information about an order, such as the total amount, the number of items, and the fulfillment status. An Order Summary is created by a process called Create Order Summary Process, which runs whenever an order is created or updated. The process calls a flow called Create OrderSummary Flow, which calculates the order summary fields and creates or updates the order summary record. To extend an object in Order Management, an administrator can create custom attributes on that object that match the API name and data type of the corresponding attributes in B2C Commerce. Reference: Order Management Objects
NEW QUESTION # 33
What are two items that an administrator should consider when building out a flow for one location vs multiple locations?
- A. Multiple locations can lead to limit exceptions
- B. Multiple locations will introduce nested loops which can make the canvas substantially larger
- C. A default warehouse location should be set first in flows handling multiple locations
- D. Having multiple locations mandates writing custom Apex code
Answer: A,B
Explanation:
When building a flow for multiple locations, an administrator should consider the following challenges:
Multiple locations will introduce nested loops which can make the canvas substantially larger. For example, a flow that handles multiple fulfillment orders per order and multiple fulfillment order lines per fulfillment order will need to loop through both levels of records. This can make the flow more complex and harder to maintain.
Multiple locations can lead to limit exceptions. For example, a flow that queries or updates a large number of records across multiple locations may hit the SOQL query limit or the DML statement limit. To avoid this, an administrator should use bulkified actions and optimize the flow performance. Reference: Order Fulfillment Flows, [Flow Performance Best Practices]
NEW QUESTION # 34
Which three statements are true about change sets?
- A. Change sets can only be sent between orgs that are affiliated with a production org
- B. A change request should be created when the admin wants to send customizations from the current org to another org
- C. Changes can be deployed to any instance of Salesforce as long as the destination has approved it
- D. Sending a change set between two orgs requires a deployment connection
- E. Change sets can contain only modifications made through the Setup menu
Answer: A,D,E
Explanation:
Explanation
Three statements that are true about change sets are:
Sending a change set between two orgs requires a deployment connection. A deployment connection is a link between two orgs that allows one org to send change sets to another org.
Change sets can only be sent between orgs that are affiliated with a production org. A production org is an org that is used for live operations and data, and it can have one or more sandbox orgs that are used for development and testing. Change sets can only be sent from a sandbox org to its associated production org, or from one sandbox org to another sandbox org that shares the same production org.
Change sets can contain only modifications made through the Setup menu. A change set is a collection of metadata components that can be deployed from one org to another. Metadata components are customizations that are made through the Setup menu, such as custom objects, fields, workflows, etc.
Verified References: https://help.salesforce.com/s/articleView?id=sf.changesets_about.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.changesets_components.htm&type=5
NEW QUESTION # 35
For what use case would an administrator enable Person Accounts during Order Management setup?
- A. Person Accounts are always enabled for Order Management
- B. Connecting to an external ERP system
- C. Connecting Order Management to B2B Commerce
- D. Connecting Order Management to B2C Commerce
Answer: D
Explanation:
An administrator would enable Person Accounts during Order Management setup for the use case of connecting Order Management to B2C Commerce. B2C Commerce is a cloud-based platform that enables businesses to create and manage online storefronts for consumers. B2C Commerce uses Person Accounts to represent individual shoppers who place orders on the storefronts. Person Accounts are a type of account that combines account and contact information into a single record. To connect Order Management to B2C Commerce, an administrator needs to enable Person Accounts in Order Management and install the B2C Commerce Integration package from AppExchange. Reference: B2C Commerce Integration, [Person Accounts]
NEW QUESTION # 36
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Salesforce Order Management Order-Management-Administrator Real Exam Questions and Answers FREE Updated: https://drive.google.com/open?id=1KrYcCKpzrgI6fG4mgNELP0OLT_DfckOC