ITIL-4-Foundation Premium PDF & Test Engine Files with 544 Questions & Answers
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ITIL 4 Foundation Certification Exam is a globally recognized certification exam for IT professionals who want to validate their knowledge and skills in managing IT services. ITIL 4 Foundation Exam certification is designed to equip professionals with the latest IT service management framework, which is ITIL 4. It is an essential certification for IT professionals who want to advance their careers and improve their organization's IT service delivery.
NEW QUESTION # 242
Which practice establishes a channel between the service provider and its users?
- A. Relationship management
- B. Change enablement
- C. Service desk
- D. Supplier management
Answer: C
Explanation:
Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes
NEW QUESTION # 243
What are 'engage', 'plan' and 'improve' examples of?
- A. Service value chain inputs
- B. Service level management
- C. Service value chain activities
- D. Change control
Answer: C
NEW QUESTION # 244
What is defined as an unplanned interruption or reduction in the quality of a service?
- A. A change
- B. A problem
- C. An incident
- D. An event
Answer: C
NEW QUESTION # 245
Which is the definition of an IT asset?
- A. Any request from a user that is a normal part of service delivery
- B. Any financially valuable component that contributes to a service
- C. Any change of state that has significance for the management of a service
- D. Any component that needs to be managed to deliver a service
Answer: B
Explanation:
IT asset is any financially valuable component that can contribute to the delivery of an IT product or service.
The scope of IT asset management typically includes all software, hardware, networking, cloud services, and client devices
https://wiki.process-symphony.com.au/framework/lifecycle/process/it-asset-management-itil-4/#:~:text=IT%20a
NEW QUESTION # 246
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
- A. Detection
- B. Categorization
- C. Prioritization
- D. Escalation
Answer: B
Explanation:
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NEW QUESTION # 247
Which describe a 'change authority'?
- A. A person who approves a change
- B. A tool used to help plan changes
- C. A way to manage the people aspects of change
- D. a model used to determine who will assess a change
Answer: B
NEW QUESTION # 248
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p\. and the CIs that support them, is available when and where it is needed
- A. services
- B. organizations
- C. relationships
- D. outcomes
Answer: A
NEW QUESTION # 249
Which is included in the purpose of the 'improve' value chain activity?
- A. Ensuring that services continually meet expectations for quality, costs, and lime to market
- B. Ensuring the continual improvement of practices across all value chain activities
- C. Ensuring a shared understanding of the improvement direction for services across the organization
- D. Ensuring continual engagement and good relationships with all stakeholders
Answer: B
Explanation:
Explanation
The purpose of the improve value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.
https://wiki.process-symphony.com.au/framework/lifecycle/service-value-systemitil-4/#:~:text=The%20purpose
NEW QUESTION # 250
Which is an activity of the 'incident management" practice?
- A. Providing good-quality updates when expected
- B. Assessing and prioritizing improvement opportunities
- C. Performing service reviews with customers
- D. Automating service requests to the greatest degree possible
Answer: B
NEW QUESTION # 251
What is a cause, or potential cause, of one or more incidents?
- A. An incident
- B. A problem
- C. A workaround
- D. A configuration item
Answer: B
NEW QUESTION # 252
Which practice provides users with a way to get various requests arranged, explained and coordinated?
- A. Service level management
- B. Relationship management
- C. Service desk
- D. Continual improvement
Answer: C
Explanation:
Over time, the focus of service desks has broadened from simply logging and resolving technical issues, to proving more comprehensive support for people and the business. They are increasingly being used to get various matters arranged, explained, and coordinated. The service desk has a major influence on user experience and how the service provider is perceived by the users. By understanding and acting on the business context of transactional activity (i.e. logging tickets), the service desk is better placed to add value to the organization.
NEW QUESTION # 253
In which step of the 'continual improvement model' is an improvement plan implemented?
- A. What is the vision?
- B. Take action
- C. Did we get there?
- D. How do we get there?
Answer: B
NEW QUESTION # 254
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
- A. revised processes
- B. additional measurements
- C. new methods
- D. existing information
Answer: D
NEW QUESTION # 255
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
- A. Think and work holistically
- B. Start where you are
- C. Progress iteratively with feedback
- D. Collaborate and promote visibility
Answer: C
NEW QUESTION # 256
Which is an example of a service request?
- A. A request for normal operation to be restored
- B. A request for access to a file
- C. A request to implement a security patch
- D. A request to investigate the cause of an incident
Answer: B
Explanation:
Explanation
https://www.bmc.com/blogs/itil-service-request-management/
NEW QUESTION # 257
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ITIL 4 Foundation exam is designed to assess the candidate's knowledge and understanding of ITIL 4. ITIL-4-Foundation exam consists of 40 multiple-choice questions, and the candidate must score at least 65% to pass the exam. ITIL-4-Foundation exam duration is 60 minutes, and it can be taken online or at a testing center. Once certified, IT professionals can demonstrate their understanding of the ITIL framework and how it can be used to improve IT service delivery. ITIL 4 Foundation certification is an essential qualification for IT professionals who want to improve their knowledge and skills in IT service management.
ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. Candidates are given 60 minutes to complete the exam and must score at least 65% to pass. ITIL-4-Foundation exam is delivered online and can be taken from anywhere in the world.
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