[Dec 18, 2021] Latest Genesys GCP-GC-REP Exam Practice Test To Gain Brilliante Result [Q15-Q35]

Latest [Dec 18, 2021] Genesys GCP-GC-REP Exam Practice Test To Gain Brilliante Result

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Genesys GCP-GC-REP Exam Syllabus Topics:

Topic	Details
Topic 1	Managing Your Team Through Presence and Status Quality Administrator Dashboard
Topic 2	Edit, Copy and Delete a Report Campaigns Dashboard Dashboard Overview Available Dashboards
Topic 3	Supervisor app for iOS Analytics Overview User Status Detail Report
Topic 4	Dialer Campaign Success Results by Interval report Working with Reports and Troubleshooting
Topic 5	Quality Evaluator Dashboard Dialer Campaign Detailed Attempt History report
Topic 6	Agent Performance Views and Interaction Views Report Examples and History
Topic 7	Queues Performance Summary Skills Performance View
Topic 8	Contact Center Dashboard Outbound Reports,Queue Reports, Agent Reports
Topic 9	Dialer Campaign Success Results by Day report Introduction to Reporting and Analytics
Topic 10	Troubleshooting Reports Genesys Cloud Reports Interaction Details Report

 

NEW QUESTION 15
Which definition matches the performance view for Agents?

• A. Used to view historical data only.
• B. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• C. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
• D. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• E. Used to monitor real-time contact center metrics.

Answer: C

 

NEW QUESTION 16
Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

• A. Agents Wrap-Up Interval Detail
• B. Agents Schedule Detail
• C. Agents Interactions Detail
• D. Agents Wrap-Up Detail

Answer: D

 

NEW QUESTION 17
Which view displays current metrics and information about the queues if you have a membership?

• A. My Queues Activity
• B. Queues Performance
• C. Queues
• D. Queues Activity

Answer: D

 

NEW QUESTION 18
Which definition matches the performance and activity views for Queues?

• A. Used to view historical data only.
• B. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
• C. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
• D. Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
• E. Used to monitor real-time contact center metrics.

Answer: B

 

NEW QUESTION 19
How can we monitor the real-time statistics for all queues?

• A. Performance > My Queues Activity
• B. Performance > Queues Activity
• C. Performance > Queues Performance
• D. Performance > Queues

Answer: B

 

NEW QUESTION 20
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.

• A. Genesys Cloud Supervisor
• B. Genesys Cloud Reporting
• C. Genesys Cloud User
• D. Genesys Cloud Admin

Answer: B

 

NEW QUESTION 21
What is the time interval for tracking metrics in Genesys Cloud?

• A. 40 mins
• B. 30 mins
• C. 10 mins
• D. 20 mins

Answer: B

 

NEW QUESTION 22
Which of the following are available report file formats for export? (Choose three.)

• A. .xlsx
• B. .txt
• C. .pdf
• D. .doc
• E. .xls
• F. .docx

Answer: C,D,E

 

NEW QUESTION 23
You would like to see the performance metrics for the customer service queue parameters such as service level, the average speed of answer, and average talk time. Which reports provide detailed statistics about multimedia queue activity?

• A. Queue Wrap-up reports
• B. Agent Metrics reports
• C. Queue Metrics reports
• D. Interaction Details reports

Answer: C

 

NEW QUESTION 24
How many days does the report exist after you run it?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: C

 

NEW QUESTION 25
What will happen if too many reports run at the same time?

• A. Partial Reports will run
• B. Reports run successfully
• C. Reports will fail to run

Answer: C

 

NEW QUESTION 26
Which of the following reports are aggregated daily? (Choose two.)

• A. Agent Metrics Report
• B. Agent Quality Details Report
• C. Agent Login-Logout Details Report
• D. Agent Metrics Export Report

Answer: A,C

 

NEW QUESTION 27
While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

• A. No
• B. Yes

Answer: B

 

NEW QUESTION 28
What is the maximum limit for creating performance dashboards for private users?

• A. 0
• B. 1
• C. 2
• D. 3

Answer: D

 

NEW QUESTION 29
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