A EXIN certification puts you in leadership territory; the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam is the trailhead. The 78 practice questions at TestPassed are the most direct path up.
EXIN EX0-114 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 |
| Exam Number: | EX0-114 |
| Real Exam Qty: | 20 |
| Exam Duration: | 30 minutes |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Choice, Closed Book |
| Passing Score: | 65% |
| Exam Price: | USD 135 - 175 / EUR 120 - 155 |
| Related Certifications: | IT Service Management Foundation based on ISO/IEC 20000 ITIL Foundation |
| Available Languages: | French, Chinese, Japanese, German, Brazilian Portuguese, English, Dutch, Spanish |
| Recommended Training: | EXIN Official ITSM Foundation Bridge Course |
| Exam Registration: | EXIN Official Registration Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at authorized test centers |
| Pre Condition: | Valid ITIL Foundation certification or equivalent ITSM Foundation credential |
| Official Syllabus URL: | https://www.exin.com/assets/exin/exams/1666/requirements/requirements_ITSM_Foundation_Bridge_english.pdf |
EXIN EX0-114 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management & ISO/IEC 20000 | 35% | - Concepts and terminology of ISO/IEC 20000 - Purpose and scope of ITSM - PDCA cycle and Service Management System (SMS) |
| Topic 2: Improvement & Quality Approach | 10% | - Continual service improvement - Quality principles in ITSM |
| Topic 3: Service Management General Requirements | 20% | - Monitoring, measurement and improvement - Documented information and planning - Responsibility, authority and competence |
| Topic 4: Relationship & Control Processes | 20% | - Business relationship and supplier management - Incident and service request management - Change and release control - Problem management |
| Topic 5: Service Delivery Processes | 15% | - Capacity management - Availability and continuity management - Service level management - Information security management |
Everything About EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000, Asked and Answered
EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is an official EXIN certification exam, listed under the code EX0-114. Passing it earns you the IT Service Management Foundation Bridge based on ISO/IEC 20000 certification, positioned at the Foundation level. It also connects to IT Service Management Foundation based on ISO/IEC 20000, ITIL Foundation. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 takes 65%, and the official registration fee is USD 135 - 175 / EUR 120 - 155. Retakes charge the full USD 135 - 175 / EUR 120 - 155 again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam contains 20 questions to answer within 30 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
Valid ITIL Foundation certification or equivalent ITSM Foundation credential
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Sign-up for EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 goes through the official channels below.
One planning note: the exam is delivered Online proctored or Onsite at authorized test centers.
EXIN recommends the following training for EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 candidates.
Reinforce whichever training you pick with the 78 practice questions in the TestPassed EX0-114 package, edited by experts who follow real test changes firsthand.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 is structured into 5 official domains. The leading ones are Service Management General Requirements (20%), Relationship & Control Processes (20%), and Introduction to IT Service Management & ISO/IEC 20000 (35%). The full topic breakdown appears above; accurate preparation starts with an accurate map.
EXIN IT Service Mgmt Foundation Bridge based on ISO/IEC 20000 Sample Questions:
What can be improved by achieving quality objectives?
- A. Personal satisfaction of the Configuration Manager
- B. Effectiveness of the service
- C. Relationship with unauthorized patties
- D. Relationship with interested suppliers
Correct Answer: B 🗳️
While planning for service improvements, what is an important best practice to consider?
- A. The service improvement targets should not change until the target is reached, or else no consistency ismaintained
- B. Service improvement targets should be measurable, linked to business objectives and documented in aplan.
- C. The progress should be monitored closely by an independent project manager to maintain objectivity.
- D. The progress of service improvement should be discussed at least weekly in the steering committee.
Correct Answer: B 🗳️
What is an ISO/EC 20000 requirement relating to the service management plan?
- A. It must include the documented procedures specified by the standard
- B. It must never include any know-how of the organization
- C. It must include the scope of the organization's service management plan
- D. It must be available in at least one hard copy and approved
Correct Answer: B 🗳️
What would increase the amount of detail in the Configuration Management Database
(CMDB)?
- A. Increasing the use of the CMDB
- B. Increasing the number of records in the CMDB
- C. Increasing the scope of the CMDB
- D. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
Correct Answer: D 🗳️
A Release policy needs to be documented and agreed. What must be included in the Release policy?
- A. an analysis of the success or failure of
- B. the frequency and type of Releases
- C. Releases Requests For Change (RFCs)
- D. the Release dates
Correct Answer: B 🗳️
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