PDF for paper, SOFT for PC simulation, APP for everything else: the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) package from TestPassed covers every study style, and statistically the APP version wins, chosen by the majority of examinees. All versions carry the same ITSM20F questions.
EXIN ITSM20F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation based on ISO/IEC 20000 |
| Exam Number: | ITSM20F / ITSM20F.EN |
| Exam Price: | USD 180–280 (varies by region and delivery partner) |
| Passing Score: | 65% (26 out of 40) |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Valid for life (no renewal required) |
| Available Languages: | Spanish, Portuguese, English, Korean, Japanese |
| Exam Format: | No negative marking, Multiple-choice questions, Closed-book |
| Real Exam Qty: | 40 |
| Recommended Training: | EXIN Official Training Materials A Guide to ISO/IEC 20000-1:2018 |
| Exam Registration: | Official EXIN Registration EXIN Authorized Partners |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all interested professionals |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM20F Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) Requirements | 30% | - Organizational context and leadership
|
| Topic 2: Operation of the Service Management System | 55% | - Relationship and agreement processes
|
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts of IT service management
|
EXIN ITSM20F Exam FAQ: Worry-Free Answers
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) is an official EXIN certification exam, listed under the code ITSM20F. Passing it earns you the IT Service Management Foundation based on ISO/IEC 20000:2018 certification, positioned at the Foundation level. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) takes 65% (26 out of 40), and the official registration fee is USD 180–280 (varies by region and delivery partner). Retakes charge the full USD 180–280 (varies by region and delivery partner) again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam contains 40 questions to answer within 60 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
No formal prerequisites; open to all interested professionals
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Sign-up for EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) goes through the official channels below.
One planning note: the exam is delivered Online proctored or in-person at authorized test centers.
EXIN recommends the following training for EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) candidates.
Reinforce whichever training you pick with the 78 practice questions in the TestPassed ITSM20F package, edited by experts who follow real test changes firsthand.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) is structured into 3 official domains. The leading ones are Operation of the Service Management System (55%), Service Management System (SMS) Requirements (30%), and Introduction to IT Service Management (15%). The full topic breakdown appears above; accurate preparation starts with an accurate map.
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
What is meant by the Urgency of an Incident?
- A. the degree to which the incident gives rise to a deviation from the normal service level
- B. the time needed by IT Services to resolve the incident
- C. the degree to which the solution of an incident tolerates delay
- D. the relative importance of the incidents when handling them
Correct Answer: C 🗳️
Problem Management is responsible for carrying out trend analysis of Incident volumes and types.
What is the reason for this?
- A. to be able to charge to the correct users of the service
- B. to prevent repetitive occurrence of Incidents
- C. to be able to provide reports to management
- D. to provide input to the Capacity Database
Correct Answer: B 🗳️
Who or what should always be informed in case a release is rejected, delayed or
cancelled?
- A. Incident management
- B. Change management
- C. The senior management representative
- D. Business relationship management
Correct Answer: B 🗳️
What is the purpose of CobiT?
- A. to provide a high level process model that organizes a broad range of IT activities
- B. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
- C. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
- D. to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
Correct Answer: C 🗳️
What would increase the amount of detail in the Configuration Management Database (CMDB)?
- A. Increasing the use of the CMDB
- B. Increasing the number of records in the CMDB
- C. Increasing the scope of the CMDB
- D. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
Correct Answer: D 🗳️
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