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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Fundamentals | - Basic SAP support process overview - IT service management principles and lifecycle - Incident vs. service request differentiation |
| Service Quality and Continuous Improvement | - Process optimization in support operations - Performance reporting and KPIs - Problem management concepts |
| Service Desk and Ticket Management | - Knowledge base usage and resolution documentation - Ticket creation, categorization, and prioritization - SLA management and tracking |
| SAP Business All-in-One Support Processes | - Communication and escalation procedures - Support organization structure and roles - Incident handling workflow in SAP environments |
| SAP Solution and Support Tools | - Monitoring and reporting tools - SAP Solution Manager overview - Incident analysis and root cause identification |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question 1
Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
A. Integrity
B. Integral
C. Integer
D. Integration
Question 2
What is SAP Solution Manager Enterprise Edition? (Choose two)
A. A platform for realizing the value of SAP Enterprise Support
B. An enablement program for SAP customers
C. An enablement program for SAP partners
D. A comprehensive view on a project/release plan with all quality gates and their associated activities and issues
Question 3
What information can you find in an ABAP trace? (Choose two)
A. All screens, modules of the flow logic, and ABAP messages
B. All operations on database tables (SELECT, INSERT, MODIFY, and so on)
C. All SAP developers responsible for the checked program
D. All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
Question 4
What data objects can be accessed in form routines? (Choose two)
A. All data objects in modules that are being called from the current form.
B. All data objects that are defined in the current program (no matter in which processing block).
C. All data objects that have been explicitly passed via the Interface.
D. All data objects that have been defined locally in the form.
Question 5
The Debugger can be used to analyze where an ABAP message is being raised. Which of the following procedures is suitable?
A. Create a breakpoint at Statement MESSAGE.
B. Create a breakpoint at Event MESSAGE_SEND.
C. Create a breakpoint at Function MESSAGE.
D. Create a breakpoint at Form MESSAGE_SEND.
Solutions:
| Question 1 Answer: B,D | Question 2 Answer: A,D | Question 3 Answer: A,D | Question 4 Answer: C,D | Question 5 Answer: A |



