Free demo, three versions, credit card payment protected, delivery in minutes, replies within two hours, and a written refund policy: TestPassed makes ISEB The Foundation® ITIL (2012 Onwards) preparation a worry-free purchase for 2026 BH0-012 candidates.
ISEB BH0-012 Exam Overview:
| Certification Vendor: | BCS / ISEB |
|---|---|
| Exam Name: | The Foundation® ITIL (2012 Onwards) |
| Exam Number: | BH0-012 |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice |
| Related Certifications: | ITIL Intermediate Certifications ITIL Foundation Certificate in IT Service Management |
| Exam Price: | Varies by test centre (typically ~$250–$350 USD) |
| Certificate Validity Period: | Typically no fixed expiry (subject to vendor policies) |
| Available Languages: | Japanese, French, Chinese, German, English, Spanish, Portuguese |
| Sample Questions: |  |
| Exam Way: | Computer-based (at accredited test centres) or online proctored |
| Pre Condition: | No formal prerequisites |
| Official Syllabus URL: | https://www.bcs.org/qualifications-and-certifications/ |
ISEB BH0-012 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Service Improvement | - Improvement Models and Metrics
|
| Service Strategy | - Purpose and Objectives of Service Strategy
|
| Service Operation | - Operational Processes and Functions
|
| Service Design | - Design Concepts and Process Integration
|
| Service Transition | - Transition Planning and Support
|
Everything About ISEB The Foundation® ITIL (2012 Onwards), Asked and Answered
ISEB The Foundation® ITIL (2012 Onwards) is an official BCS / ISEB certification exam, listed under the code BH0-012. Passing it earns you the ISEB Certification certification, positioned at the Foundation level. It also connects to ITIL Foundation Certificate in IT Service Management, ITIL Intermediate Certifications. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing ISEB The Foundation® ITIL (2012 Onwards) takes 65%, and the official registration fee is Varies by test centre (typically ~$250–$350 USD). Retakes charge the full Varies by test centre (typically ~$250–$350 USD) again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The ISEB The Foundation® ITIL (2012 Onwards) exam contains 40 questions to answer within 60 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
No formal prerequisites
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the ISEB The Foundation® ITIL (2012 Onwards) exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
ISEB The Foundation® ITIL (2012 Onwards) is structured into 5 official domains. The leading ones are Service Strategy, Service Design, and Continual Service Improvement. The full topic breakdown appears above; accurate preparation starts with an accurate map.
ISEB The Foundation® ITIL (2012 Onwards) Sample Questions:
Which of the following is NOT a service desk type recognized in the service operation volume of ITIL?
- A. Virtual
- B. Centralized
- C. Outsourced
- D. Local
Correct Answer: C 🗳️
What are the categories of events described in the ITIL service operation book?
- A. Scheduled, unscheduled, emergency
- B. Warning, reactive, proactive
- C. Informational, scheduled, normal
- D. Informational, warning, exception
Correct Answer: D 🗳️
Which of the following would commonly be found in a contract underpinning an IT service?
1. Financial arrangements related to the contract
2. Description of the goods or service provided
3. Responsibilities and dependencies for both parties
- A. 1 and 2 only
- B. All of the above
- C. 1 and 3 only
- D. 2 and 3 only
Correct Answer: B 🗳️
Why is it important for service providers to understand patterns of business activity (PBA)?
- A. IT service providers CANNOT schedule changes until they understand PBA
- B. PBA are based on organizational roles and responsibilities
- C. Demand for the services delivered by service providers are directly influenced by PBA
- D. Understanding PBA is the only way to enable accurate service level reporting
Correct Answer: C 🗳️
Which one of the following is the BEST description of a service request?
- A. Any request or demand that is entered by a user via a self-help web-based interface
- B. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
- C. Anything that the customer wants and is prepared to pay for
- D. A request from a user for information, advice or for a standard change
Correct Answer: D 🗳️
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