Leadership in the IT field starts with proof of skill, and the ISEB The Foundation Examination - ITIL® exam is that proof. In 2026, TestPassed prepares ISEB-ITILF candidates with 215 practice questions edited by experts who know the real test firsthand.
ISEB ISEB-ITILF Exam Overview:
| Certification Vendor: | BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) |
|---|---|
| Exam Name: | ISEB The Foundation Examination - ITIL Foundation (ITIL V3 Foundation) |
| Exam Number: | ISEB-ITILF |
| Real Exam Qty: | 40 multiple-choice questions |
| Exam Duration: | 60 minutes |
| Exam Price: | Approximately £150–£350 (varies by region and provider) |
| Related Certifications: | ITIL Practitioner ITIL Managing Professional ITIL 4 Foundation ITIL Strategic Leader |
| Passing Score: | 65% (26/40) |
| Certificate Validity Period: | Varies by scheme (ITIL v3 certifications typically did not expire; ITIL 4 certifications require renewal every 3 years) |
| Exam Format: | Multiple choice, One correct answer per question, Closed book |
| Available Languages: | English, Other languages may be available depending on test provider |
| Recommended Training: | ITIL Official Training (Axelos / PeopleCert Accredited) PeopleCert Training Courses |
| Exam Registration: | BCS Certification Portal PeopleCert ITIL Exams |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or authorized test center (depending on provider) |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.bcs.org / https://www.peoplecert.org |
ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Core Principles and Terminology | - Basic ITIL terminology and concepts - Service value system overview |
| Key ITIL Processes and Functions | - Service Desk function - Change Management - Configuration Management (CMDB concepts) - Incident and Problem Management |
| ITIL Service Lifecycle | - Service Operation - Service Transition - Service Strategy - Service Design - Continual Service Improvement (CSI) |
| Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
ISEB ISEB-ITILF Exam FAQ: Worry-Free Answers
ISEB The Foundation Examination - ITIL® is an official BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) certification exam, listed under the code ISEB-ITILF. Passing it earns you the ITIL Foundation Certificate in IT Service Management certification, positioned at the Foundation level. It also connects to ITIL Practitioner, ITIL Managing Professional, ITIL Strategic Leader, ITIL 4 Foundation. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing ISEB The Foundation Examination - ITIL® takes 65% (26/40), and the official registration fee is Approximately £150–£350 (varies by region and provider). Retakes charge the full Approximately £150–£350 (varies by region and provider) again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The ISEB The Foundation Examination - ITIL® exam contains 40 multiple-choice questions questions to answer within 60 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
No formal prerequisites required
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Sign-up for ISEB The Foundation Examination - ITIL® goes through the official channels below.
One planning note: the exam is delivered Online proctored or authorized test center (depending on provider).
BCS (British Computer Society, formerly ISEB) / Axelos (PeopleCert delivery) recommends the following training for ISEB The Foundation Examination - ITIL® candidates.
Reinforce whichever training you pick with the 215 practice questions in the TestPassed ISEB-ITILF package, edited by experts who follow real test changes firsthand.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the ISEB The Foundation Examination - ITIL® exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
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ISEB The Foundation Examination - ITIL® is structured into 4 official domains. The leading ones are Key ITIL Processes and Functions, Service Management Concepts, and ITIL Service Lifecycle. The full topic breakdown appears above; accurate preparation starts with an accurate map.
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service
- A. 1 and 2 only
- B. All of the above
- C. 1 and 3 only
- D. 2 and 3 only
Correct Answer: B 🗳️
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
- A. Employers
- B. Accreditors
- C. Stakeholders
- D. Regulators
Correct Answer: C 🗳️
Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
- A. 1, 2 and 3 only
- B. All of the above
- C. 3 and 4 only
- D. 2 and 4 only
Correct Answer: A 🗳️
Which of the following is NOT one of the five individual aspects of service design?
- A. The design of the service portfolio, including the service catalogue
- B. The design of the technology architectures
- C. The design of new or changed services
- D. The design of market spaces
Correct Answer: D 🗳️
From the perspective of the service provider, who is the person or group that agrees their service targets?
- A. The administrator
- B. The supplier
- C. The customer
- D. The user
Correct Answer: C 🗳️



