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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following types of service should be included in the scope of service portfolio management?
1.Those planned to be delivered
2.Those being delivered
3.Those that have been withdrawn from service

A) 1 and 2 only
B) All of the above
C) 1 and 3 only
D) 2 and 3 only

2. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Employers
B) Accreditors
C) Stakeholders
D) Regulators

3. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) 1, 2 and 3 only
B) All of the above
C) 3 and 4 only
D) 2 and 4 only

4. Which of the following is NOT one of the five individual aspects of service design?

A) The design of the service portfolio, including the service catalogue
B) The design of the technology architectures
C) The design of new or changed services
D) The design of market spaces

5. From the perspective of the service provider, who is the person or group that agrees their service targets?

A) The administrator
B) The supplier
C) The customer
D) The user

Solutions: