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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Delivery and Migration | 17% | - Define roles and responsibilities - Plan and execute migration from other platforms - Understand implementation best practices |
| Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Learning and Enablement | 18% | - Design training programs for users and admins - Create learning materials and resources - Support adoption and troubleshoot issues - Plan and execute rollout strategies |
| Policies and Settings | 22% | - Identity and access management - Slack Connect and app approval settings - Security and compliance configurations - Analytics and dashboard usage |
| Channel Strategy | 10% | - Channel naming conventions and structure - Design channels for collaboration and workflows - Apply use cases and best practices |
| Governance Structure | 8% | - Manage workflows and processes - Define admin and owner roles - Establish governance policies |
Salesforce Certified Slack Consultant Sample Questions:
1. What is the primary benefit of establishing a standard channel naming convention?
A) Allow organization and clarity for users.
B) Allow users to quickly see other members in that channel.
C) Prevent unnecessary channel creation.
D) Enhance the organization's culture and brand.
2. In the pre-migration report for your client, a Slack Connect channel was flagged between the migrating workspace and the grid org. This Slack Connect channel is private on the migrating workspace and public in the grid org.
What will happen to this channel post-migration?
A) It will be converted to a public multi-workspace channel.
B) It will be converted to a single workspace channel in the migrating workspace.
C) It will be converted to a private multi-workspace channel.
D) It will remain as a Slack Connect channel.
3. Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?
A) In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
B) This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.
C) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
D) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
4. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?
A) Use huddles for everyone to join the 9 a.m. meeting and share their updates.
B) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
C) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.
D) Request teammates to share their updates in the project channel.
5. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
A) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
B) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
D) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |



