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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. Which two sections should be included in a Salesforce-recommended V2MOM? Choose 2 answers

A) Metrics
B) Vision
C) In Milestones
D) Virtues
E) Objectives

2. A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?

A) The donor has a soft credit of $500 and the employer has a hard credit of $500
B) The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
C) The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits
D) The donor has a hard credit of $500 and the employer has a soft credit of $500

3. A nonprofit is implementing Salesforce for program management. The nonprofit wants to measure user adoption after go-live.
What are two metrics the nonprofit can use to measure user adoption'
Choose 2 answers

A) Number of Opportunity records created in the last 30 days
B) Percentage of staff logging in on a weekly basis
C) Number of Account and Contact records created in the last 30 days
D) Percentage of Leads converted on a weekly basis

4. A nonprofit on Unlimited Edition uses direct mail extensively as a fundraising channel. The nonprofit wants to automate the search for duplicate contact records.
What should the consultant recommend implementing?

A) Duplicate Rules
B) Scheduled Apex Jobs
C) Duplicate Jobs
D) Matching Rules

5. A nonprofit is moving from a legacy donor management system to NPSP. The nonprofit wants to retain the legacy system's 150 donation appeal source codes as historical data.
What should the consultant recommend?

A) Create a custom object "Legacy Source Code" and map a lookup field on Contacts and Opportunities when importing donations.
B) Create a custom text field "Legacy Source Code" on Contact and Opportunity to store the legacy system's source codes.
C) Insert a Campaign for each Legacy Source code and, when importing Contacts and Opportunities, relate them to the Campaign.
D) Add each legacy source code to the Lead Source picklist and set the code when inserting Contacts and Opportunities.

Solutions: