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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Topic 2: Service Management System (SMS) Requirements | 30% | - Organizational context and leadership
|
| Topic 3: Operation of the Service Management System | 55% | - Resolution and control processes
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
品質目標を達成することで何を改善できるでしょうか?
- A. 構成マネージャーの個人的な満足度
- B. 不正パティとの関係
- C. サービスの有効性
- D. 関心のあるサプライヤーとの関係
IT インフラストラクチャ内の関係を登録するのはどのプロセスですか?
- A. 構成管理
- B. 資産管理
- C. 変更管理
- D. リリース管理
新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?
- A. IT サービス継続性管理
- B. キャパシティ管理財務
- C. IT サービスの管理
- D. 可用性管理
IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?
- A. 競合他社の工程管理システム
- B. プロセス文書を更新する時期
- C. 人事部門が利用できる予算
- D. 自社が定める基準
内部監査の目的は何ですか?
- A. 従業員のパフォーマンスを監視するため
- B. 自らの品質能力の確保と向上を図る
- C. 品質に関する要求事項の遵守を全従業員に指導する。
- D. 定義した主要業績評価指標 (KPI) が実際に決定されているかどうかを検証する
