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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
- A. Create one decomposition relationship each from all commercial offerings to the same technical product
- B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
- C. Create one decomposition relationship each via one parent class product from all commercial offerings
- D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
Correct Answer: A 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- B. Design for one callout each request and cache the identifier in memory
- C. Use Data raptor technology to make the request and return the response to order management
- D. Design integration procedure that makes both request and returns the result to order Management.
Correct Answer: A,D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
- A. Configure the cardinality Min as 0, Max 1 and default as 1.
- B. Add an Auto Add rule to include product A with bundle B
- C. Add a Recommendation rule for Product A when bundle B is added
- D. Configure the cardinality Min as 1, Max 1 and default as 1
Correct Answer: A 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?
- A. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
- B. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
- C. UX experience is the most important. Fully design and validate the UX before designing the integration step
- D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
Correct Answer: B 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?
- A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
- B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
- C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
- D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
Correct Answer: C 🗳️
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