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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures and Best Practices | - Operational standards
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 4: Customer Service and Communication | - Service delivery
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
What is the approach and the methodology preferred by PS to ensure the optimal running of Network Operations in Outsourcing deals?
- A. Reuse the gained experiences based on worldwide best practice to set up or transform the organization, processes and tools.
- B. Apply the BM functions of Operation Model to set-up SLA & OLA and apply the Operations Functions to set-up and organize processes and tools.
- C. Employ a model based on the best practice from experience gained in other projects.
- D. Transformation plan based on the Operations Model.
Correct Answer: D 🗳️
Which statements BEST describes Network Operations in NSN?
- A. Network Operations is the Maintenance of the Network performed as a subset of the Operations Lifecycle.
- B. Network Operations is Optimisation, Planning and Maintenance of the Network.
- C. Network Operations is Operations & Maintenance of the Network.
- D. Network Operations is the delivery of full Outsourcing Services for a Network.
Correct Answer: C 🗳️
What are the key activities needed to Analyze Resource Performance?
- A. Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
- B. Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
- C. Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
- D. Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
Correct Answer: D 🗳️
Three basic principles of the Operations Model are
- A. - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1 - B. - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1 - C. - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1 - D. - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level
Correct Answer: D 🗳️
Liquidated Damages are:
- A. Deterrent damages to avoid non performance by vendor
- B. Genuine pre-estimate of damages or loss by both parties
- C. Reasonable estimate of monetary loss.
- D. A mutually agreed best guess of damages or loss
Correct Answer: B 🗳️
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