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Microsoft MB2-704 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM Application |
| Exam Number: | MB2-704 |
| Passing Score: | 700 (scaled score) |
| Available Languages: | English |
| Exam Duration: | 120 minutes |
| Exam Format: | Multiple choice, Case study, Scenario-based questions |
| Related Certifications: | Microsoft Dynamics CRM Customization and Configuration Microsoft Dynamics 365 Fundamentals |
| Real Exam Qty: | 40-60 |
| Recommended Training: | Microsoft Learn Dynamics CRM learning paths |
| Exam Registration: | Microsoft Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or authorized testing center (varies by region and availability) |
| Pre Condition: | No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/ |
Microsoft MB2-704 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management | - Customer service processes
|
| Manage Sales and Marketing | - Sales processes
|
| Configure Microsoft Dynamics CRM | - System settings and configuration
|
| Customization and Automation | - Workflows and business process flows
|
| Reporting and Data Management | - Data management
|
Microsoft MB2-704 Exam FAQ: Worry-Free Answers
Microsoft Dynamics CRM Application is an official Microsoft certification exam, listed under the code MB2-704. Passing it earns you the Microsoft Dynamics CRM Application certification, positioned at the Associate level. It also connects to Microsoft Dynamics CRM Customization and Configuration, Microsoft Dynamics 365 Fundamentals. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
The Microsoft Dynamics CRM Application exam contains 40-60 questions to answer within 120 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
No formal prerequisites; basic understanding of Microsoft Dynamics CRM is recommended.
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Sign-up for Microsoft Dynamics CRM Application goes through the official channels below.
One planning note: the exam is delivered Online proctored or authorized testing center (varies by region and availability).
Microsoft recommends the following training for Microsoft Dynamics CRM Application candidates.
Reinforce whichever training you pick with the 89 practice questions in the TestPassed MB2-704 package, edited by experts who follow real test changes firsthand.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the Microsoft Dynamics CRM Application exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
Microsoft Dynamics CRM Application is structured into 5 official domains. The leading ones are Configure Microsoft Dynamics CRM, Manage Sales and Marketing, and Service Management. The full topic breakdown appears above; accurate preparation starts with an accurate map.
Microsoft Dynamics CRM Application Sample Questions:
You are creating a goal for the number of phone calls made versus the number of phone calls scheduled.
You need to establish the number of scheduled calls for your organization.
Which value provides this information?
- A. Actual
- B. Closed
- C. In-progress
- D. Target
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
You create a new service level agreement (SLA) and enter the amount of time that is allowed for it.
You need to send an email message to the user assigned to a case when the time limit of the SLA is about to be exceeded.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
- A. Specify the Applicable When conditions on the SLA item record.
- B. Configure the Warning Actions on the SLA item record.
- C. Configure the SLA Item Failure on the SLA item record.
- D. Configure the SLA Item Warning on the SLA item record.
Correct Answer: B,D 🗳️
You lose an active opportunity and close it in Microsoft Dynamics CRM.
What are two results of closing the opportunity? Each correct answer presents part of the solution. Choose two.
- A. All activities associated with the opportunity are automatically deactivated.
- B. Notes and attachments associated with the opportunity are saved for future reference.
- C. The opportunity cannot be reactivated.
- D. The opportunity is removed from the list of active opportunities.
Correct Answer: B,D 🗳️
You identify and create a new case. Your service team's process requires that you hand the case off to another service representative for resolution by adding the case to the service representative's My Active Cases system view.
You need to ensure that the service representative sees the new case in this view.
Which action should you perform on the case?
- A. Share OC
- B. Fellow
- C. Assign
- D. Switch process
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
You are a customer service representative. You receive an inbound request for support for a product support request.
You need to create a new case to document the request.
What should you do?
- A. Use the quick create form to create a case.
- B. Use the quick view form to create the case.
- C. Create a lead, and convert it to a case.
- D. Create and close a phone call activity, and then convert it to a case.
Correct Answer: A 🗳️
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