There are the prerequisites to take the Microsoft MB-260 Certification Exam
Applicants who want to take the MB-260 Exam must have experience in the area of Customer Experience Management and Dynamics 365. Moreover, the applicants should have the experience of working in the area of Customer Experience Management and Dynamics 365. The service professional candidate should have knowledge of Customer Insights and the additional Dynamics 365 apps. You can use the MB-260 Dumps for your preparation.
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Skills measured
- Design Customer Insights solutions (5-10%)
- Implement AI predictions in Customer Insights (10-15%)
- Create customer profiles by unifying data (20-25%)
- The English language version of this exam will be updated on July 26, 2022. Please download the exam skills outline below to see what’s changing.
- Configure measures and segments (15-20%)
- Ingest data into Customer Insights (10-15%)
- Configure third-party connections (10-15%)
- Administer Customer Insights (5-10%)
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-260
Microsoft MB-260 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administer Customer Insights - Data | 5-10% | - Manage environment settings - Monitor data refreshes - Ensure data privacy and consent - Apply security and compliance policies |
| Topic 2: Ingest data into Customer Insights - Data | 10-15% | - Transform and cleanse data
|
| Topic 3: Implement AI predictions | 5-10% | - Configure built-in models
|
| Topic 4: Configure measures and segments | 15-20% | - Define segment logic - Create and manage measures - Apply filters and conditions |
| Topic 5: Configure third-party connections and exports | 5-10% | - Export data to external systems - Set up data destinations - Integrate with Dynamics 365 apps |
| Topic 6: Design Dynamics 365 Customer Insights - Data solutions | 5-10% | - Describe functionality and components
|
| Topic 7: Create customer profiles through data unification | 35-40% | - Manage relationships and activities - Define match rules - Configure merge policies - Verify unified profiles |
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