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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. The following are reasons why access to information is key. Which is not an ICM OOTB capability?

A) Access to critical content for decisions, as evidence in a case and as a source for deeper insights
B) Virtually 360-degree view of case information
C) Capture and activation of information in the context of a case
D) Access to web based news sources

2. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B) Do your CSRs need Case Management?
C) How do CSRs do scanning of documents today?
D) How do CSRs access all information necessary to respond to customer questions?

3. Which of the following would most likely appeal to the Legal role/staff within an organization?

A) Analytics
B) Discovery
C) Archiving
D) Disposal

4. What are the key characteristics of ICM target customers?

A) Industries where the product is often document: Financial Service. Banking and Insurance
B) All of the above
C) Highly regulated industries
D) Industries where a lot of responsibility is given to the decisions of individual knowledge workers

Solutions: