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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What distinguishes 'continuous deployment' from continuous delivery?

A) Continuous deployment prevents frequent releases
B) Continuous delivery requires manual code integration
C) Continuous deployment automatically deploys changes to production
D) Continuous delivery eliminates testing activities

2. Why does the ITIL Continual Improvement Model begin by defining the vision?

A) To ensure improvement efforts are aligned with the organization's objectives
B) To document current performance metrics before changes are made
C) To confirm whether previous improvement initiatives were successful
D) To identify improvement actions and assign responsibilities

3. Why are management practices important for value chain activities?

A) They define the organization's purpose and strategy
B) They ensure activities are performed in a fixed order
C) They replace value chain activities with standardized processes
D) They enable value chain activities by providing the required capabilities

4. How does ITIL describe the way the Guiding Principles should be applied together?

A) They should be applied independent of each other
B) They replace the need for governance and management practices
C) They should be used collectively and balanced based on the situation
D) They should be applied one at a time in a fixed sequence

5. Which is an activity of the 'problem management' practice?

A) Resolution of incidents in a time that meets customer expectations
B) Restoration of normal service operation as quickly as possible
C) Prioritization of problems based on the risk that they pose
D) Authorization of changes to resolve the cause of problems

Solutions: