PDF for paper, SOFT for PC simulation, APP for everything else: the BCS ITIL® Foundation package from TestPassed covers every study style, and statistically the APP version wins, chosen by the majority of examinees. All versions carry the same 325 ITILF questions.
BCS ITILF Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS (delivered via BCS Accredited Providers) |
|---|---|
| Exam Name: | ITIL® Foundation (Version 5) |
| Exam Number: | ITILF |
| Available Languages: | Italian, Polish, German, English, Chinese, Portuguese (Brazil), Hungarian, French, Spanish, Thai, Japanese, Dutch |
| Passing Score: | 65% (26/40) |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL Foundation Bridge (Version 5) ITIL Managing Professional ITIL Strategic Leader |
| Exam Price: | Varies by region and provider (PeopleCert/AXELOS pricing) |
| Certificate Validity Period: | 3 years (typically requires renewal or CPD credits) |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 40 |
| Sample Questions: |  |
| Exam Way: | Delivered through PeopleCert / AXELOS approved test centres or online proctored exam (via BCS or other accredited training providers) |
| Pre Condition: | No formal prerequisites; recommended understanding of basic IT service management concepts |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154 |
BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Four Dimensions of Product and Service Management | - Organizations and people - Information and technology - Value streams and processes |
| Continual Improvement | - Application of improvement in services - Continual improvement model |
| ITIL Value System & Principles | - Guiding principles - Service Value System (SVS) |
| Key Practices & Lifecycle Activities | - Change enablement - Incident management - Service desk and support practices |
| Service Management Concepts | - Purpose and value of service management - Key ITIL concepts and terminology |
ITILF Exam: The FAQ Candidates Actually Need
BCS ITIL® Foundation is an official PeopleCert / AXELOS (delivered via BCS Accredited Providers) certification exam, listed under the code ITILF. Passing it earns you the BCS Certification certification, positioned at the Foundation level. It also connects to ITIL Foundation Bridge (Version 5), ITIL Managing Professional, ITIL Strategic Leader. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing BCS ITIL® Foundation takes 65% (26/40), and the official registration fee is Varies by region and provider (PeopleCert/AXELOS pricing). Retakes charge the full Varies by region and provider (PeopleCert/AXELOS pricing) again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The BCS ITIL® Foundation exam contains 40 questions to answer within 60 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
No formal prerequisites; recommended understanding of basic IT service management concepts
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the BCS ITIL® Foundation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
BCS ITIL® Foundation is structured into 5 official domains. The leading ones are Service Management Concepts, Continual Improvement, and ITIL Value System & Principles. The full topic breakdown appears above; accurate preparation starts with an accurate map.
BCS ITIL® Foundation Sample Questions:
Which is a reason why incident management interfaces with service level management?
- A. To ensure that problem records are circulated to all customers
- B. To ensure that incident resolution times are aligned with business needs
- C. To ensure that incident workarounds are acceptable to the customers
- D. To ensure that the status of faulty configuration items (CI) is recorded
Correct Answer: B 🗳️
Which process has the purpose to ensure that, by managing the risks which could seriously affect IT services, the IT service provider can always provide minimum agreed business-related service levels?
- A. IT service continuity management
- B. Change management
- C. Financial management for IT services
- D. Service catalogue management
Correct Answer: A 🗳️
Which of the following is NOT a source of best practice?
- A. Internal experience
- B. Academic research
- C. Technology
- D. Standards
Correct Answer: C 🗳️
What is a characteristic of a process?
- A. It is performance driven and measureable
- B. It provides generic technical skills and resources
- C. It requires a specific tool
- D. It does not react to a specific trigger
Correct Answer: A 🗳️
What BEST describes the value of service design to the business?
- A. It reduces total cost of ownership (TCO) of services
- B. It supports the creation of a portfolio of quantified services
- C. It provides quick and effective access to standard services
- D. It improves the control of service assets and configurations
Correct Answer: A 🗳️
Noah 
Myra 
Meroy 
Jonas 
Miranda 
Kitty 
Maria 
Gabrielle 
Louis 
Claude 
Ford 
Leonard 
Norman 
Kay 
