EXIN ITIL Test Passed : ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. What ensures that a service provider and a service consumer continually co-create value?

A) Change enablement
B) Service relationship management
C) Service consumption
D) Service offerings

2. A service offering may include, access to resources, and service actions, which is an example of a service action?

A) A service desk agent provides support to user.
B) A mobile phone enables a user to work remotely
C) A license allows a user to install a software product
D) A password allows a user connect to a Wifi network

3. What does 'change enablement' PRIMARILY focus on?

A) Changes to organizational structure
B) Changes to skills and competencies
C) Changes to service levels
D) Changes to products and services

4. A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?

A) Change enablement
B) Incident management
C) Service level management
D) Service request management

5. What is a definition of a problem?

A) An unplanned interruption to a service, or reduction in the quality of a service
B) An incident for which a full resolution is not yet available
C) A cause, or potential cause, of one or more incidents
D) Any change of state that has significance for the management of a configuration item (CI)

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