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EXIN ITIL Foundation (V4) Sample Questions:

1. Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A) Resources
B) products
C) Requirements
D) Suppliers

2. Which service transition process provides guidance about converting data into information?

A) Service asset and configuration management
B) Knowledge management
C) Service validation and testing
D) Change evaluation
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3. Which is part of the value proposition of a service?

A) Risks imposed on the consumer by the service
B) Costs imposed on the consumer by the service
C) Outputs of the service received by the consumer
D) Costs removed from the consumer by the service

4. Which guiding principle discourages 'silo activity'?

A) Start where you are
B) Collaborate and promote visibility
C) Focus on value
D) Keep it simple and practical

5. Which practice may involve the initiation of disaster recovery?

A) Incident management
B) IT asset management
C) Service level management
D) Service request management

Solutions: