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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welches Leitprinzip führt zu einer schnelleren Reaktion auf Kundenbedürfnisse durch Timeboxing von Aktivitäten und Lernen aus den Ergebnissen früherer Aktivitäten?

A) Zusammenarbeiten und Sichtbarkeit fördern
B) Optimieren und automatisieren
C) Fokus auf Wert
D) Iterativer Fortschritt mit Feedback

2. Welches sind die Elemente der Prozesssteuerung?

A) Ressourcen, Fähigkeiten und Metriken
B) Arbeitsanweisungen, Verfahren und Rollen
C) Eingänge, Ausgänge und Trigger
D) Prozessverantwortlicher, Richtlinien und Ziele

3. Welche speziellen organisatorischen Fähigkeiten sind erforderlich, um den Kunden einen Mehrwert in Form von Dienstleistungen zu bieten?

A) Serviceverwaltung
B) Serviceangebot
C) Leistungserbringung
D) Serviceverbrauch

4. Welche zwei Aussagen zu den Leitprinzipien sind RICHTIG?
1. Die Leitprinzipien unterstützen die kontinuierliche Verbesserung
2.Jedes Leitprinzip gilt für eine Auswahl der verfügbaren Stakeholder-Gruppen
3. Organisationen sollten entscheiden, welches der Leitprinzipien für sie relevant ist
4. Organisationen sollten berücksichtigen, wie die Leitprinzipien miteinander interagieren

A) 2 und 3
B) 1 und 4
C) 1 und 2
D) 3 und 4

5. Welche Funktion ist für die Verwaltung eines Rechenzentrums verantwortlich?

A) Gebäudemanagement
B) Servicedesk
C) Anwendungsverwaltung
D) Technisches Management

Solutions: