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ITIL 4 Managing Professional Transition Sample Questions:
A user wants to know how to create a report, so they come into contact with the service desk Which practice is MOST LIKELY to help with the solution of this issue7
- A. Change enablement
- B. Incident management
- C. Service level management
- D. Service request management
Correct Answer: D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
A good way to apply the ITIL guiding principle Focus on value is to:
- A. Do fewer tasks but in a better way with higher quality
- B. Be aware of system complexity
- C. Understand the whole but do something
- D. Understand why services are used by service consumers
Correct Answer: D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Which two stakeholders co-create value in the service relationship?
- A. The investor and supplier
- B. The provider and supplier
- C. The consumer and provider
- D. The investor and consumer
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
An organization wants to become more efficient by reducing the amount of unnecessary work they do. Which approach would be MOST helpful?
- A. Safety culture
- B. Site reliability engineering
- C. DevOps
- D. Lean OK
Correct Answer: D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
An organization is reviewing the support of its IT services.
Which is an example of an 'outside in' approach?
- A. Conducting customer and user satisfaction surveys to gather feedback on how customers and users perceive the support of IT services
- B. Asking for feedback from the internal technical teams to ensure they are able to deliver against the support requirements
- C. Contacting the organization's ITSM software tool provider to learn about software updates which might improve the support of the services
- D. Understanding how infrastructure and application suppliers are involved in the end-to-end value chain for the support of services
Correct Answer: A 🗳️
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