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Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam (ITIL-4-Specialist-Monitor-Support-Fulfil日本語版) Sample Questions:
ある組織では、サービスリクエスト管理活動と他のプラクティスの活動との間に多くのインターフェースが特定されています。バリューストリームマッピングにおいて、これらのインターフェースを文書化するのはいつが最適でしょうか？
- A. サービスバリューストリームの目的の定義
- B. サービスバリューストリームのステップのウォークスルー
- C. 「将来の」サービスバリューストリームマップの作成
- D. サービスバリューストリーム分析の範囲の特定
Correct Answer: B 🗳️
サービスとサービス コンポーネントの現在のステータスを知ることの利点ではないものはどれですか。
- A. 監視ツールを通じて収集できる膨大な量の監視データをフィルタリングする機能
- B. 将来の有害事象の発生を防ぐために積極的な行動をとる能力
- C. サービスコンポーネントが最適に動作していることを確認するために必要な運用アクティビティを実行する能力
- D. すでに発生したサービスに影響を与えるイベントに適切に対応する能力
Correct Answer: A 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
サービス リクエスト管理プラクティスの主な焦点となるのはどの消費者の役割ですか?
- A. スポンサー
- B. ユーザー
- C. 顧客
- D. 資産管理者
Correct Answer: B 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
反応的な問題特定によって特定された問題を調査する際の最初のステップは何でしょうか?
- A. 問題を解決するための変更要求を送信します
- B. 既知のエラーを作成する
- C. どの構成項目にエラーがある可能性があるかを把握する
- D. 問題を解決する方法を探す
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
パートナーとサプライヤーはサービスデスクの実践をどのようにサポートできますか?
- A. ITサービスのカスタマイズ方法に関するコンサルティングを提供することで
- B. IIサービスの開発をアウトソーシングすることで
- C. 変更を可能にするツールを提供することで
- D. サービスデスクチームで働くための訓練を受けたリソースを提供することで
Correct Answer: D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
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