PECB ISO-9001-Lead-Auditor Exam Syllabus Topics:
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Reference: https://pecb.com/en/education-and-certification-for-individuals/iso-9001/iso-9001-lead-auditor
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PECB QMS ISO 9001:2015 Lead Auditor Sample Questions:
How can an organization ensure the objectivity and impartiality of the internal audit function?
- A. By assigning internal auditors that do not have operational roles related to the QMS
- B. By always outsourcing the internal audit function to a third party
- C. By having a representative of top management involved during the internal audit process
Correct Answer: A 🗳️
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Whistiekleen is a national dry cleaning and laundry organisation with 50 shops. You are conducting a surveillance audit of the Head Office and are sampling customer complaints. You find that 80% of complaints originate from five shops in the same region. Most of these complaints relate to damage to customer laundry.
The Quality Manager tells you that these are the oldest shops in the organisation. The deaning equipment needs replacing but the organisation cannot afford it now. You learn that the shop managers were told to dismiss most of the claims based on the poor quality of the laundered materials.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
Match the ISO 9001 Clauses to the statements.
Correct Answer:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.
Clause 8.5.3 - Property Belonging to Customers or External Providers:This clause requires the organization to care for customer property while it is under their control. If there is damage, they must inform the customer and retain documented information. Thus, informing customers of the reason for laundry damage relates directly to this clause.# Reference: ISO 9001:2015 Clause 8.5.3 Clause 7.1.3 b - Infrastructure:It refers to the provision and maintenance of infrastructure necessary for the operation of processes. This includes equipment. If resources are not allocated for outdated equipment, it directly breaches this clause.# Reference: ISO 9001:2015 Clause 7.1.3 b Clause 10.2.1 b - Corrective Action:This clause covers actions to eliminate the causes of nonconformities to prevent recurrence, including evaluating and correcting customer complaints.# Reference: ISO 9001:2015 Clause 10.2.1 b Clause 5.1.2 b - Customer Focus (Top Management):Top management must ensure risks to customer satisfaction, including property damage, are addressed. This aligns with addressing the risk of damaging customer laundry.# Reference: ISO 9001:2015 Clause 5.1.2 b Clause 6.2 - Quality Objectives and Planning to Achieve Them:Setting objectives for reducing customer complaints (like those about laundry damage) falls under this clause.# Reference: ISO 9001:2015 Clause 6.2
(Select from the options which two of the following documented information examples are prepared by the auditor as a member of an audit team.)
- A. Management review record
- B. Audit sampling plan
- C. Checklist
- D. List of staff required at the closing meeting
- E. Scope
- F. Internal audit record
Correct Answer: B,C 🗳️
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For each of the following scenarios, select four that are corrective actions.
- A. The organization uses fertilizers to prevent plants dying in a section of a garden centre
- B. After the loss of an important football match 4-0, the manager is sacked
- C. The government enforces a lockdown against a virulent virus
- D. A complaint about cold food was resolved by reheating food in the restaurant kitchen
- E. The organization improves product identification to prevent customer complaints
- F. The government increases payments to dentists for dental checks for children
- G. Call out roadside assistance to a broken-down car
- H. The government develops a vaccine against a virulent virus
Correct Answer: A,B,E,H 🗳️
An ISO 9001 certified organization sells packaged food. To maximize the benefits of third-party certification to the organization and stakeholders, the organization has labelled their product ' ISO 9001 certified product ' and is selling it as ' quality food ' .
Which TWO of the following describes this situation in the context of the purpose and benefits of third-party ISO 9001 certification?
- A. The organization will be able to increase its market share.
- B. The product from an ISO 9001 certified organization will taste better.
- C. ISO 9001 certified food can increase revenue.
- D. ISO 9001 certified food can increase customer confidence and satisfaction.
- E. ISO 9001 is not for product certification.
- F. ISO 9001 certification can be used to identify opportunities for improvement of the management system.
Correct Answer: E,F 🗳️
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