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HP HP2-N31 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Selling and Qualification Process | 20% | - Positioning and closing strategies - Identifying opportunities and customer personas - Discovery and qualification questions |
| BSM Solution Areas | 30% | - Systems and Infrastructure Management - Service Intelligence and Analytics - Operations Bridge and integration - Network Management - Application Performance Management |
| HP BSM Overview and Value Proposition | 25% | - HP BSM architecture and components - Business Service Management concepts - Value propositions for IT executives and stakeholders - Competitive differentiators |
| Customer Challenges and Solution Alignment | 25% | - ROI and business benefit communication - Business and IT operational challenges - Mapping challenges to BSM capabilities |
HP Selling HP BSM Solutions Sample Questions:
Which capabilities of the BSM Systems Management solution help customers achieve their goals? (Select two.)
- A. intelligent agent and agentless monitoring integration adapters
- B. business process testing and reporting
- C. cross-domain event tracking and management capability
- D. streamlines processes through runbook automation
- E. real user monitoring
Correct Answer: A,C 🗳️
How does HP address customer business challenges through BSM Solutions? (Select three.)
- A. HP maintains a fourth quadrant rating above our competition from Gartner Group.
- B. HP reduces duplication of effort to optimize labor and cost for IT operations.
- C. HP achieves operational excellence by obtaining complete visibility into dynamic environments.
- D. HP aligns the business objectives in parallel with the IT organizational hierarchy.
- E. HP improves Service Level agreements through aggregate time resolution.
- F. HP achieves operational excellence by managing dynamic business services.
Correct Answer: C,D,E 🗳️
What is the most correct value proposition for HP Software's BSM Application Performance management Solution?
- A. It consolidates performance and event data from heterogeneous architectures to reduce downtime, improves operations through greater system visibility, and lowers costs due to improved efficiency.
- B. Proactive application monitoring mitigates risks by reducing the number and duration of Severity 1 outages, thereby reducing end user minutes lost.
- C. Proactive network monitoring with detailed event capture lowers IT costs by reducing the incidence of performance degradation and the number and duration of network outages, thereby reducing the risks and costs of SLA noncompliance and regulatory penalties.
- D. It enables IT organizations to enhance network performance and availability while improving resource utilization and provides secure, compliant networks, while meeting SLAs and containing costs.
Correct Answer: A 🗳️
Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?
- A. Business Process Monitoring (BPM)
- B. Application Performance Model (APM)
- C. Run-time Service Model (RTSM)
- D. Heads-up Display Monitoring (HUDM)
Correct Answer: A 🗳️
What is a CIO's primary responsibility?
- A. providing performance test metrics that add value to the business
- B. amortizing hardware expense costs
- C. providing in-depth Service Desk analytics
- D. aligning IT Services with the business needs and goals of the company
Correct Answer: D 🗳️
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