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HP HP2-H29 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Industry and Customer Environment | 20% | - Customer business requirements and pain points - Retail technology standards and ecosystem - Retail and hospitality market trends |
| Topic 2: Solution Positioning and Value Proposition | 25% | - Warranty and support services - Differentiators vs competing offerings - ROI and total cost of ownership |
| Topic 3: HP Retail Point of Sale Solutions Portfolio | 35% | - HP POS hardware systems and peripherals - Security, manageability and reliability features - Software and integrated solutions |
| Topic 4: Sales Process and Customer Engagement | 20% | - Needs assessment and solution matching - Presenting and demonstrating solutions - Addressing objections and closing sales |
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
1. How long can a client expect an HP POS solution to last?
A) 11 to 15 years
B) 3 to 5 years
C) 6 to 10 years
D) 1 to 3 years
2. What should you do first to address objections from a customer?
A) Ask clarifying questions.
B) Ignore the objection.
C) Agree with the objection and move on.
D) Try an aggressive close.
3. What do HP retail solutions help retailers create so that they can effectively address consumer demands?
A) In-store experiences that integrate mobile and web channels
B) Creative and insightful displays of products and services
C) In-store atmospheres that are welcoming and comfortable
D) Online catalogs that offer more choices than the retailer can stock
4. What is the biggest advantage for a retail customer choosing HP?
A) The HP legacy of innovation and design offers the retail industry the best option in technology.
B) HP provides affordable purpose-built products that leverage HP innovation and scale.
C) HP is a global technology corporation that offers the same retail solutions to small, local stores as it does to mass merchandisers.
D) HP is the world leader in imaging and printing technology, and it brings this experience to retail.
5. How many years does the standard warranty period last for HP retail peripherals, such as HP Pole Displays?
A) 1
B) 5
C) 10
D) 3
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |



