HP HP2-B120 Test Passed : Selling HP EMEA cMPS

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Three versions: PDF version, SOFT (PC Test Engine), APP (Online Test Engine)

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HP HP2-B120 Exam Syllabus Topics:

HP Selling HP EMEA cMPS Sample Questions:

1. What are HP Care Pack services?

A) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
B) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
C) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
D) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required

2. After learning about thecustomer's business and market,what is the next step in the MP imaging and printing sales process?

A) Qualify the customer's ability to buy
B) Discuss features and benefits of theproduct you are trying to sell
C) Bring up promotions, discounts, and service contracts
D) Assessthe customer's work environment

3. Which statement is true regarding a "base plus click" pricing model?

A) It is not recommended to track pages printed by device.
B) It is recommended to track pages printed by device.
C) It is mandatory to track the pages printed by device.
D) It is not mandatory to track pages printed by device.

4. Which property ensures that HP toner provides the best possible print quality in an HP LaserJet printing device?

A) Smaller uniform particle size
B) Varying particle sizes
C) Resistance to build up of static
D) Particles resistant to crushing

5. Which statement is true regarding a "level pay" pricing model?

A) The customer pays a variable amount per month based on the pages printed
B) The customer pays a fixed amount per defined period withreconciliationevery 12 months
C) The customer does not pay.
D) The customer pays a fixed amount for the total duration of the contract without annual reconciliation

Solutions: