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HP HP2-B102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Imaging and Printing Technologies & Products | 30% | - HP laser and inkjet printing technologies - HP supplies portfolio and cartridge technology - HP hardware and MFP solutions overview |
| Solutions and Services | 25% | - Value-added services and support offerings - HP managed print services (MPS) - Software tools and management utilities |
| Sales Process and Techniques | 25% | - Upselling and cross-selling strategies - Consultative sales methodology - Handling objections and competitive positioning |
| Industry Trends and Customer Needs | 20% | - Identifying customer segments and requirements - Imaging and printing market trends - Customer business challenges and pain points |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. A client who purchases new technologies upon the recommendation of their colleagues is part of which group?
A) Laggard
B) Late majority
C) Early majority
D) Early adopters
2. What is one reason to outsource the printing of marketing materials?
A) to print only the quantity you need
B) to order a large quantity with static information
C) to make it easy to reorder small quantities if you run out of the original print run
D) to be able to make changes on short notice
3. What is the key technology behind HP leading First Page Out (FPO) performance?
A) HP Instant-on Fuser
B) HP Intelligent Networking
C) HPFastRes
D) HP Color Tables
4. What does the HP Embedded Web Server do?
A) automatically notifies the IT department every time an imaging or printing device is used
B) shows end users all devices that are available for printing
C) orders supplies automatically
D) enables users to access and manage imaging and printing devices remotely
5. What are common purposes of a business related document? (Select two.)
A) generates new business
B) enables green initiatives
C) generates revenue
D) enables processes
E) simplifies employee workflows
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A,C |



