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SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Basics and Fine Tuning | 8%-12% | - Fine-tuning timeline and dependencies - Tailoring standard settings - Configuration and administration tasks |
| Account and Contact Management | <8% | - Contact data maintenance - Account groups and relationships |
| Visit Planning and Execution | <8% | - Activity planning and scheduling - Visit surveys and follow-up tasks |
| Product and Pricing | 8%-12% | - Pricing components configuration - Trigger pricing in sales documents - Internal and external pricing determination |
| Personalization and Extensibility | <8% | - Custom business objects - Mashups and custom fields |
| Territory Management | <8% | - Territory hierarchy setup - Territory determination rules |
| Data Migration and Integration | >12% | - Troubleshooting migration issues - Pre-packaged integration scenarios - Data migration templates and workbench |
| Reporting and Analytics | 8%-12% | - Excel integration with reports - Interactive dashboards - Custom report components |
| Lead and Opportunity Management | 8%-12% | - Lead distribution and qualification - Opportunity creation and buying center - Revenue scheduling and sales stages |
| Sales Planning and Forecasting | <8% | - Sales target dimension setup - Forecast creation and submission |
| Workflow and Notifications | <8% | - Workflow conditions and actions - Notification process setup |
| User Management | 8%-12% | - Access control management - Business roles and access rights - User creation and maintenance |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
What you can use to map the complex organizational structure of a large account in SAP Hybris Cloud for Customer?
Please choose the correct answer.
Response:
- A. Territory Hierarchy
- B. Account Hierarchy
- C. Product Hierarchy
- D. Organizational Structure
Correct Answer: B 🗳️
Which elements in a ticket are uniquely identified using a registered product?
There are 2 correct answers to this question.
Response:
- A. Contract
- B. Service Entitlements
- C. Service Level Agreements
- D. Warranty
Correct Answer: B,D 🗳️
Your customer needs information from multiple internal and external sources. The result must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?
Please choose the correct answer.
Response:
- A. Custom mashup
- B. HTML mashup
- C. URL mashup
- D. Data mashup
Correct Answer: D 🗳️
You want to transfer data from SAP Sales Cloud to an external Web page in an additional browser window. Which mashup type do you recommend?
Please choose the correct answer.
Response:
- A. Custom mashup
- B. HTML mashup
- C. URL mashup
- D. Data mashup
Correct Answer: C 🗳️
When do you implement the Approval process in SAP Hybris Cloud for Customer?
There are 3 correct answers to this question.
Response:
- A. You want different reviewers for a business object based on different conditions.
- B. You want to define multiple review processes for the same business object.
- C. You want to define multiple review steps for the same business object.
- D. You want the direct approver of a business object to be the reporting line manager.
- E. You want another user to review a business object before it can be processed further.
Correct Answer: A,C,E 🗳️
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