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IBM C2010-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operations and Administration | - Troubleshooting and maintenance practices - System setup and configuration basics - Monitoring and operational management |
| Service Management Processes | - Service catalog and fulfillment workflows - Change and configuration management basics - Incident, problem, and service request management |
| Tivoli Service Automation Concepts | - Service provisioning and orchestration fundamentals - Resource and lifecycle management - Workflow automation and process execution |
| Tivoli Service Delivery and Process Automation Overview | - IT service management (ITSM) fundamentals - Process automation concepts and business value - IBM Tivoli service management portfolio and positioning |
| Architecture and Integration | - Tivoli automation architecture components - Integration with ITSM and enterprise systems - Data flow and system interaction model |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
Question 1
Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
A. KPIs take a long time to implement in a GUI so they must be defined early in the project.
B. KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
C. KPIs track project success and if the promised value is delivered.
D. KPIs document the solution performance and indicate whether hardware needs to be upgraded.
Question 2
A customer's IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration items? (Choose two.)
A. IBM Tivoli Provisioning Manager
B. IBM Tivoli License Compliance Manager
C. IBM Tivoli Application Dependency and Discovery Manager
D. IBM Tivoli Usage and Accounting Manager
E. IBM Tivoli End Point Manager
Question 3
What is the main purpose of the IBM Tivoli Integration Composer product?
A. Population of IBM SmartCloud Control Desk database with asset inventory and system management tools data
B. Management of physical and virtual endpoint servers, desktops, roaming laptops, and specialized equipment
C. Quick identification of distributed hardware and software inventory
D. Monitoring as needed for selected asset inventory and system management tools
Question 4
A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?
A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk for Managed Service Providers Edition
C. IBM SmartCloud Control Desk for Internal Service Providers Edition
D. IBM SmartCloud Control Desk Entry Edition
Question 5
A service desk is handling service catalog requests, incidents, and problems for all their customers 24 hours a day 7 days a week. Which IBM SmartCloud Control Desk architecture and edition should be recommended to support the service desk?
A. Single server. IBM SmartCloud Control Desk
B. Multi-server, IBM SmartCloud Control Desk
C. Single server, IBM SmartCloud Control Desk - Entry
D. Multi-server, IBM SmartCloud Control Desk - Entry
Solutions:
| Question 1 Answer: C | Question 2 Answer: C,E | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: B |
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