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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Gathering, Quality and Reporting | 15% | - Reporting, dashboards and interpretation - Data sources, collection and validation - Data quality dimensions and improvement - Activation and visualization tools |
| Topic 2: Understanding and Classifying KPIs | 20% | - KPI lifecycle and logic - SMART criteria and definition rules - Typology: leading/lagging, efficiency/effectiveness, qualitative/quantitative - Taxonomy and classification frameworks |
| Topic 3: KPI Documentation and Standardization | 15% | - Ownership, frequency and data definitions - Documentation form design and components - Standardized templates and libraries |
| Topic 4: Target Setting and Performance Goals | 10% | - Target setting methodologies and best practices - Benchmarking and comparison - Common mistakes and behavioral issues |
| Topic 5: KPI Selection and Alignment | 25% | - Cascading KPIs across organizational levels - Selection criteria and techniques - Linking KPIs to strategy and objectives - Alignment with business goals and initiatives |
| Topic 6: The World of KPIs | 15% | - Value and role of KPIs - Concepts, terminology and governance - Organizational levels and application - Challenges in performance measurement |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which tolerance intervals would you propose for "Employee satisfaction (%)"?
A) Red: 40%, Yellow: 40-80%, Green: 80%
B) Red: < 10%, Yellow: 10-20%, Green: > 30%
C) Red: < 65%, Yellow: 65-75%, Green: > 75%
D) Red: > 80%, Yellow: 80-90%, Green: > 90%
2. Who is responsible for providing KPI data for report generation?
A) Data custodian
B) KPI owner
C) Strategy/Performance Manager
D) Report generator
3. Which KPI is suitable for balancing "Net profit ($)"?
A) Budget variance (%)
B) None of the answers
C) Cash flow ($)
D) Improve profitability
4. Which of the following types of graphs are recommended for visualizing performance results?
A) 3D graphs
B) Bar charts
C) Pie charts
D) Spaghetti charts
5. Which of the following design features for graphs should be used?
A) Listing the name and legend of the graph
B) Overlapping different types of graphs one on top of the other
C) Dark backgrounds
D) Strong grid bars
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A |
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