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Salesforce Certified Business Analyst Sample Questions:

1. After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must:
* Be assigned a level of effort
* Be demonstrated to the stakeholder
* Have documented deployment steps
Where should the DA capture these requirements?

A) Acceptance criteria
B) Definition of done
C) Assumptions

2. A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

A) Very detailed-It should be prescriptive for new users following an unfamiliar process.
B) Simple-A high-level overview of the process is sufficient to show a new user experience.
C) Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.

3. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?

A) Retrospective
B) Daily stand-up
C) Sprint review

4. Which permission is required to create, delete, refresh or activate a Sandbox?

A) Sandbox Editor
B) Manage Sandbox
C) System Administrator
D) Environment Manager

5. The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?

A) Actionable., Concise, Testable, Solution-oriented, Defined
B) Clean Direct, Concise, Cross Functional, Configurable
C) Independent, Negotiable, Valuable, Estimable. Small, Testable

Solutions: