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Nortel 920-176 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Initial Configuration | 25% | - Software installation and setup - Post-installation verification - Server requirements and prerequisites |
| Integration & Advanced Features | 10% | - Integration with Communication Control Toolkit - Reporting and performance monitoring |
| Multimedia Channels Configuration | 25% | - Email management and routing - Web chat and web callback setup - Unified queue management |
| Contact Center Multimedia Overview & Architecture | 20% | - Integration with Contact Center Manager - System components and services - Architecture and deployment models |
| Maintenance, Troubleshooting & Security | 20% | - Common issues and resolution - System monitoring and backup - Security configuration and permissions |
