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Avaya Oceana® Solution Support Sample Questions:

1. When a customer launches the Web chat URL for Oceana Contact Center, they observer the error message:
A connection error has occurred Connection closed, chat has ended.
What should be checked in Avaya Oceana to confirm that the webserver and Oceana are integrated properly?

A) Check if you get a PING response from Avaya Control Manager Server from Web Server.
B) Verify If you can launch the Omnichannel Administration Utility successfully.
C) Verify If the Web Server Domain Is set to Customer Web server under Omnichannel Administration
D) Check If there are any Avaya Oceana Agents available with Web Chat Channel In the Contact Center

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It Is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES.
To find out what is causing this problem, which logs need to be checked?

A) CSC Service log- /var/logyAvaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
B) CSC Service log- /var/log/Avaya/services/CallServerConnector/ CallServerConnector.log PU logs- /vaf/log/Avaya/dcm/pu/pu.log
C) CSC Service log- /var/log/Avaya/services/CallServerConnector/CaHServefConnector.log PU logs- /var/log/Avaya/dcm/ CallServerConnectorService
D) CSC Service log- /v<ir/log/Avaya/services/CaHServerConnectof/CallSefverConnector.log PU logs- /var/log/Avaya/dcm/pu/CallConnectorService

3. Which statement about Avaya Oceana CSC and ACS integration is true?

A) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
B) CSC communicates with Communication Manager through the DLG Interface in the AES.
C) CSC uses AES to control and monitor Session Manager voice calls and resources.
D) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.

4. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
B) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
C) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
D) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
E) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

5. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is connected but there is a problem with the web chat snap-in.
B) The customer web chat is connected but there but no agents available In Avaya Oceana.
C) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
D) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

Solutions: