Golden customer service guarantee you worry-free shopping

Firstly, we have professional customer attendants about 642-241 test dump and provide 7/24hours on-line service all the year round. We request every email & on-line news should be replied in two hours. After payment we will send you the latest 642-241 test dump in half an hour.

Secondly, we support Credit Card payment for 642-241 test dump; your money will be safe surely. Also we have a strict information system to make sure that your information will be safe and secret.

Thirdly, we assure examinees will pass exam definitely if you purchase our 642-241 test dump, if you fail the Cisco Unified Contact Center Enterprise Design (UCCED), we will refund the cost of our test questions by Credit Card. Please be worry-free shopping in our website.

After purchase, Instant Download: Upon successful payment, Our systems will automatically send the product you have purchased to your mailbox by email. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)

Do you meet a lion on the way when passing 642-241 exam as you want to gain the Cisco Others and be a leader in IT field? If you really want to pass Unified Contact Center Enterprise Design (UCCED) exam as soon as possible, TestPassed 642-241 test dump will be your best helper. We are a strong company selling all test passed dumps of all IT certifications examinations published by almost all largest companies. We are the leading position in this area because of our very accurate 642-241 test dump, high passing rate and good pass score. We devote ourselves to providing the best test questions and golden customer service.

Three versions: PDF version, SOFT (PC Test Engine), APP (Online Test Engine)

Our 642-241 test dump has three versions for your choose. Many candidates are not sure which they should choose. Statistically speaking, the APP (Online Test Engine) of 642-241 test dump is popular by more than 60% of examinees. Let's tell something about the details.

PDF version of 642-241 test dump is suitable for printing out unlimited times and number of copies. It is available for examinees that who are used to studying on paper.

SOFT (PC Test Engine) of 642-241 test dump is downloaded and installed unlimited times and number of personal computers. It can imitate the real test scene on the computer and have some special methods to help you master the test dumps questions and answers. The disadvantage is that SOFT (PC Test Engine) of 642-241 test dump is only available for Window system (personal computer).

APP (Online Test Engine) of 642-241 test dump contains all the functions of the SOFT (PC Test Engine). The difference is that APP (Online Test Engine) is available for all electronic products such as MP4, MP5, Mobile phone, Iwatch, not just for personal computer.

Best 642-241 test dump help you pass exam definitely

Our company employs well-paid experts team from the largest companies respectively which were engaged in editing the real test in previous companies. They are really skilled in 642-241 test dump and have rich information sources and good relationship. They always can get the first-hand news about the real test changes. We are strict with education experts in providing stable and high-quality 642-241 test dump all the time. The products are the root and most valued by our company. We ensure that 642-241 test dump whenever you purchase is the latest, valid and helpful for your exam. Other companies can imitate us but can't surpass us. We believe our best 642-241 test dump help you pass exam definitely.

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

A) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
B) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
C) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
D) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
E) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router

2. Erlang-C calculations require multiple inputs, including a target service level. What does the service level goal of 90/30 imply?

A) Ninety percent of all calls will queue for 30 seconds.
B) Ninety percent of all calls will be handled by agents within 30 seconds.
C) Ninety percent of all calls will be answered within 30 seconds by an agent.
D) Ninety percent of all calls will go directly to agents without queuing.

3. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
B) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
C) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
D) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

4. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
B) The supervisor must be configured as both an agent and a mobile agent.
C) The agent must be configured as "nailed up" and not "call-by-call."
D) A mobile agent PC must be connected to the local phone at the agent location.
E) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.

5. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to five normal agent users.
B) It adds additional weight for each dialer port that is equal to eight normal agent users.
C) It adds no additional weight when using the SIP Dialer Option in 8.0.
D) It adds no additional weight when using the SCCP Dialer Option in 8.0.

Solutions: