Cisco 642-241 Test Passed : Unified Contact Center Enterprise Design (UCCED)

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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

A) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
B) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
C) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
D) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
E) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router

2. Erlang-C calculations require multiple inputs, including a target service level. What does the service level goal of 90/30 imply?

A) Ninety percent of all calls will queue for 30 seconds.
B) Ninety percent of all calls will be handled by agents within 30 seconds.
C) Ninety percent of all calls will be answered within 30 seconds by an agent.
D) Ninety percent of all calls will go directly to agents without queuing.

3. In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A) Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
B) Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
C) Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
D) Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E) The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

4. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
B) The supervisor must be configured as both an agent and a mobile agent.
C) The agent must be configured as "nailed up" and not "call-by-call."
D) A mobile agent PC must be connected to the local phone at the agent location.
E) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.

5. How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

A) It adds additional weight for each dialer port that is equal to five normal agent users.
B) It adds additional weight for each dialer port that is equal to eight normal agent users.
C) It adds no additional weight when using the SIP Dialer Option in 8.0.
D) It adds no additional weight when using the SCCP Dialer Option in 8.0.

Solutions: