Free demo, three versions, credit card payment protected, delivery in minutes, replies within two hours, and a written refund policy: TestPassed makes Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation preparation a worry-free purchase for 2026 6201.1 candidates.
Avaya 6201.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam |
| Exam Number: | 6201.1 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 55-65 |
| Exam Format: | Computer-based, Multiple Choice |
| Related Certifications: | Avaya Aura Communication Manager Implementation Avaya Call Management System (CMS) Specialist |
| Exam Price: | $250 USD |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed / ~70% |
| Recommended Training: | Avaya Learning Services |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Onsite at Pearson VUE testing centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration |
| Official Syllabus URL: | https://support.avaya.com |
Avaya 6201.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Call Management System (CMS) Overview & Architecture | 20% | - CMS installation and setup - Data collection and reporting principles - CMS architecture and components |
| Maintenance, Troubleshooting & Best Practices | 15% | - Common implementation issues and fixes - Backup, restore and system health checks - Diagnostic tools and log review |
| Avaya Aura Communication Manager Fundamentals | 25% | - Licensing and feature overview - SAT administration basics - System architecture and integration |
| Reporting & Performance Management | 15% | - CMS Supervisor administration - Service level and agent performance analysis - Real-time and historical reporting |
| ACD, Call Routing & Vectoring | 25% | - ACD, hunt groups and skill assignment - Vector programming and VDN configuration - Call treatment and routing logic |
Avaya 6201.1 Exam FAQ: Worry-Free Answers
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation is an official Avaya certification exam, listed under the code 6201.1. Passing it earns you the Avaya Certified Implementation Specialist - Contact Center certification, positioned at the Specialist level. It also connects to Avaya Aura Communication Manager Implementation, Avaya Call Management System (CMS) Specialist. For anyone aiming at a leadership track in IT, this credential is one of the clearest markers of verified skill.
Passing Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation takes Not publicly disclosed / ~70%, and the official registration fee is $250 USD. Retakes charge the full $250 USD again, which is why accuracy in preparation matters more than volume. Validate your readiness with repeated TestPassed practice scores above the requirement before committing to a date.
The Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam contains 55-65 questions to answer within 90 minutes. The SOFT engine from TestPassed imitates the real test scene on your computer and uses special methods to help you master questions and answers, so the official time limit becomes a practiced routine rather than a surprise.
No mandatory prerequisites; recommended experience with Avaya Aura Communication Manager and CMS administration
Vendor requirements are revised periodically, so confirm the current conditions before registering via the official exam page.
Sign-up for Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation goes through the official channels below.
One planning note: the exam is delivered Onsite at Pearson VUE testing centers or online proctored.
Avaya recommends the following training for Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation candidates.
Reinforce whichever training you pick with the 55 practice questions in the TestPassed 6201.1 package, edited by experts who follow real test changes firsthand.
Three versions share the same verified content: the PDF prints unlimited copies for paper study, the SOFT engine imitates the real test scene on Windows PCs, and the APP version runs on all electronic products, which is why the majority of examinees choose it. A free demo lets you try before deciding, and after purchase updates are free for 365 days, extendable afterward at a 50% discount.
Worry-free shopping means a 100% money-back guarantee with stated conditions. Take the Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, keeping the update service on your original purchase.
Delivery is immediate: files unlock for download at payment and are emailed to you within one minute. If nothing arrives within 2 hours, check spam and contact our 7/24 customer attendants, who reply within two hours. Installation is unlimited, and credit card payment keeps your money safe.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation is structured into 5 official domains. The leading ones are Maintenance, Troubleshooting & Best Practices (15%), Avaya Call Management System (CMS) Overview & Architecture (20%), and Avaya Aura Communication Manager Fundamentals (25%). The full topic breakdown appears above; accurate preparation starts with an accurate map.
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which application or menu can be used for creating an ACD on CMS?
- A. cms adm
- B. CMS-Terminal
- C. CMS-Supervisor
- D. cms svc
Correct Answer: C 🗳️
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
- B. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- C. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
- D. Tape backup is called CMSADM, while network backup is referred as Maintenance.
Correct Answer: C 🗳️
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. The arrow an the CMS menu is up
- B. The /cms/install/logdir/admin. log shows a link is operational.
- C. From the CMS menu. Maintenance Connection Status shows a link operational.
- D. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
- E. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
Correct Answer: A,B,C 🗳️
What is the purpose of class of service (COS) administration of Contact Centre?
- A. COS restricts the calls a user can make and receive.
- B. COS is used to restrict calls between incoming and outgoing trunk groups.
- C. COS ensures that the most skilled agent receives calls first.
- D. COS defines which features an agent may access.
Correct Answer: D 🗳️
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
- A. Predicted Waft Time
- B. Dynamic Queue Position
- C. Service Objective
- D. Percent Allocation Distribution
Correct Answer: C 🗳️
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