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Avaya Midsize Solution Design Sample Questions:

1. Which two routed contact types are supported In Avaya Contact Center Select (ACCS)? (Choose two.)

A) MMS Text Messages
B) Web Chat
C) Predictive Outbound
D) Scanned Documents

2. You are speaking with a customer who has a large multi-site enterprise, and limited IT staff to support a new communications system. They like the idea of housing the primary call control in a reliable data center, but do not have such an environment. In their business today. Local survivability is critical as reliable communications is a core function of their business.
Based on these factors, which IP Office deployment model would meet the customer requirements?

A) Hybrid Cloud
B) On-Premise
C) Public Cloud
D) Private Cloud

3. Refer to the Scenario: IT-FAC.

With their new IP Office, you decide to propose twinning to the mobile users. To twin external calls from the IP Office to these mobile users, on-premise or off-premise, requires two trunks; incoming and outgoing. To support 10 simultaneous calls requires 20 trunks.
In addition to the number of trunks required to extend calls, what other design issue must be considered?

A) The incoming trunk must be digital and the outgoing can be analog or digital.
B) The Incoming trunk can be analog or digital and the outgoing trunk must be digital.
C) The incoming and outgoing trunk can be analog or digital.
D) The incoming and outgoing trunk must be digital.

4. Powered by Avaya R3.x supports several different Hypervisors.
Which two applications support the KVM Hypervisor? (Choose two.)

A) AWFOS
B) ACCS
C) IP Office
D) ASBCE

5. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office tracks that information and It can be reviewed using the built-in reports.
B) IP Office does not track that information but it is available with a call center application.
C) IP Office does not track that Information but It is available using a third-party call accounting application.
D) IP Office tracks that information and It Is provided In a CSV format.

Solutions: