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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 800
B) 700
C) 500
D) 600

2. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Oracle Fire V880/V890
B) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
C) Avaya Solutions Platform Servers
D) Oracle Sun Blade 150
E) Amazon Web Services

3. Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?

A) vCenter Manager
B) Capacity Planner
C) Avaya Maestro
D) Avaya Update Manager

4. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

A) Avaya SBCE Corporate and Standard Licenses
B) Avaya SBCE Standard and Advanced Licenses
C) Avaya SBCE Corporate License
D) Avaya SBCE Standard License

5. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
B) Elite Multichannel 6.6 uses SSLv3
C) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
D) Elite Multichannel 6.6 supports WebLM Release 6.x.

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