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Avaya Workforce Engagement Support Certified Sample Questions:

1. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Capture Status
B) Integration Service Status
C) Recorder Status Summary
D) Configuration Checker

2. A technician is preparing for the slipstream installation in Avaya Workforce Engagement.Which twostatementsabout slipstream installation are true? (choose two)

A) Install the Avaya Workforce Engagement base software,followedby the WFO update Package and the HFR package.
B) Install the HFR package first, then thelatestWFO update package, as well as necessary stand-alone KBs in the sequence.
C) Install the WFO Update package, as well as necessary stand-alone KBs at the same time.
D) Install the Avaya Workforce Engagement base software,followedby the HFR Package.

3. Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

A) MSA
B) Local account
C) Maintenance account
D) DMSA

4. Which statement about Central Archive is true?

A) The archive role resides on the recorder.
B) It archives 100% of recordings (Compliance).
C) It pulls and archives specified recordings from a local recorder only.
D) It uses campaigns (rules) to determine which recordings to archive.

5. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A) Two step upgrade process, to V15.1 first, then to R20.x
B) Side-by side or hardware reuse migration to R20.x
C) Side-by side upgrade to R20.x in Windows 2016
D) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)

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