Oracle 1z1-981 Test Passed : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which six actions initiate the business rules engine to run their configured logic?

A) An agent edits contacts, incidents, organizations, or tasks.
B) An agent runs an incident report.
C) The rules engine is updated.
D) A customer creates an incident in the end user portal.
E) An agent views the rule log.
F) A customer updates contact details via the end-user pages.
G) A customer adds more information to their incident via the end-user pages.
H) An agent edits an opportunity.
I) An agent creates or edits an answer.
J) An administrator compiles the rules engine.

2. In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

A) by configuring settings at the time of creation of the custom object
B) by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
C) by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
D) by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

3. Which two statements are true about chat surveys?

A) You can send a chat survey only while a customer is on the chat.
B) You can create a chat rule to pop up a transactional survey at the end of a chat session.
C) You cannot link customer data back to the chat that is submitted.
D) You can create a chat rule to email a transactional survey to a customer after a chat session.

4. Which two are non-CRUD operations?

A) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
B) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
C) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
D) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
E) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
F) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

5. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Leave both the chat and email fields limit as blank.
C) Enter the value "Unlimited" in the chat and email fields.
D) Use the default values.

Solutions: