Oracle 1Z0-1064-26 Test Passed : Oracle Fusion Service 2026 Implementation Professional

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is enabled by default.
B) It is searchable by date range, username, event type, event severity, and event duration.
C) It is available only to authorized administrators.
D) It allows users to save searches for later reuse.
E) It is exportable to Excel.

2. Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A) Select the Manage Capacities task.
B) In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C) In the Work Assignments section, modify the default value in the Capacity field to a new value.
D) Modify the default values in the Capacity fields for the channels.

3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
B) Milestones are actions on a service request (SR) that must be completed by a specific time.
C) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
D) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E) Milestones are commitments to handle SRs within certain timelines.

4. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D) VBCS is a visual development tool for creating applications in DCS.

5. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) Incoming messages have a custom filter.
B) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
D) The configured frequency to retrieve emails is too long.

Solutions: