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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Best Fit Solutioning | 27% | - Create fit/gap analyses between requirements and OmniStudio capabilities - Map process requirements to OmniStudio capabilities and explain the interaction between them - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples |
| OmniScript | 27% | - Explain the basic structure of an OmniScript - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment |
| FlexCards | 23% | - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards |
Salesforce Certified Omnistudio Consultant Sample Questions:
1. A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers
A) FlexCards
B) Navigate Actions
C) Flyouts
D) Omni Script
E) OmniStudio Actions
2. A health provider company is building a new application for its medical officers. The company wants to display medical test reports for patients. Medical test reports is acustom object, related to the Patients object.
For e< patient, the company needs to list each medical test report including the report name, date requested, and d generated. From each medical test report, the user should be able to take the following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these requirements?
A) Multiple FlexCards with single action
B) Salesforce list view with custom buttons/links
C) Single FlexCard with multiple actions
D) OmnlScript with multiple Step elements
3. An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display.
The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
A) * An OmniScript with a Step for client information* Block Elements for investment instruments
B) * A header FlexCard for client information and profile attributes* Child FlexCards for investment instruments with a Flyout for additional information
C) * A header FlexCard for client information with a Flyout for profile attributes* Child FlexCards for investment instruments with a Flyout for additional information
D) * A header FlexCard for client information and profile attributes* FlexCards for investment instrument information
4. A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client. The client has specific business requirements that the script must meet.
What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?
A) Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.
B) Ask the client to review the Omniscript with their internal team.
C) Implement the Omniscript without comparing it with the client's business requirements.
D) Assume that the Omniscript meets the client's business requirements without conducting a review.
5. A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
A) Create two FlexCards, one for mobile devices and another for non-mobile devices
B) Enable the Mobile-First feature in FlexCard settings
C) Enable the Responsive feature on the Product Name and Model field elements
D) Create two states, one for mobile devices and another for non-mobile devices
Solutions:
| Question # 1 Answer: A,D,E | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: C |



