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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Nonprofit Cloud Setup | 22% | - Enable features and manage permissions - Configure stakeholder management - Set up program and case management |
| Integration and Data Management | 15% | - Select data and integration tools - Manage duplicates and data quality - Plan data migration and governance |
| Implementation Strategies | 18% | - Define testing and deployment strategies - Manage consulting engagement lifecycle - Apply governance and change management |
| Analytics and Reporting | 11% | - Design nonprofit-specific reports and dashboards - Measure impact and program outcomes |
| Solution Design | 32% | - Recommend use of industry common features - Align business processes to data model and features - Evaluate Nonprofit Cloud, platform and third-party solutions |
| Nonprofit Cloud Feature Configuration | 35% | - Configure fundraising management - Configure grantmaking functionality - Configure program management and outcomes |
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A consultant began an implementation project with a nonprofit that is new to Salesforce. The nonprofit's leadership is hesitant to spend time at the beginning of the project on change management. What are three reasons the consultant can share to emphasize the value and importance of governance? (Choose 3)
A) Delivery Speed
B) Security
C) Cost savings
D) Compliance
E) Technical interoperability
2. A nonprofit receives a donation from a family foundation. What should the consultant recommend to ensure the donation is reflected on the family's household record?
A) Use a GAU Allocation to credit the donation to the household.
B) Add an additional Account lookup field on the Opportunity for the household.
C) Add an Account lookup field on the Payment for the Opportunity for the household.
D) Use Account Soft Credits to credit the household.
3. A nonprofit needs to track key information for grants it applies for and receives, such as deadline dates, activity completion dates, and descriptions. In addition, the nonprofit wants to track actions completed and view the next deadline date on the Opportunity. Which feature should the consultant recommend?
A) Cases
B) Tasks and Events
C) Engagement Plans
D) Deliverables
4. A nonprofit wants all donations related to a new direct mail appeal to be assigned to a designated restricted fund. How should the consultant advise the nonprofit to achieve this?
A) Run Batch Create Default Allocations bulk data process and specify the designated fund as the default.
B) Create a campaign for the appeal and use the Manage Allocations functionality to assign the fund.
C) Create a campaign for the appeal and add a lookup field for the GAU for the designated fund.
D) Enable Default Allocations and specify the designated fund as the default GAU.
5. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?
A) Changes to Engagement Plan Templates only affect new Engagement Plans.56
B) Engagement Plan Template changes need to propagate through t7he pla8tform.
C) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34
D) The development manager requires additional permissions for the new Engagement Plan Template changes.12
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |



