What is the duration of the ITILSC-OSA Exam
- Passing Score: 28 marks
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 2: Functions and Roles | - Operational Roles & Functions
|
| Topic 3: Access Management | - Access Management Process
|
| Topic 4: Request Fulfilment | - Request Fulfilment Process
|
| Topic 5: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 6: Service Desk | - Service Desk Function
|
| Topic 7: Incident Management | - Incident Management Process
|
| Topic 8: Event Management | - Event Management Process
|
| Topic 9: Problem Management | - Problem Management Process
|
