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For more info read reference:
Itil Foundation Reference Website
ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Service Value System | 18% | - Continual improvement - Overview of the Service Value System - Governance - Service Value Chain |
| Topic 2: Key Concepts of Service Management | 15% | - Service and service relationships - Value, outcomes, costs, and risks - Products, services, and service offerings |
| Topic 3: ITIL Guiding Principles | 20% | - Keep it simple and practical - Start where you are - Think and work holistically - Focus on value - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback |
| Topic 4: ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support - Design and Transition - Plan, Improve, Engage |
| Topic 5: ITIL Practices | 15% | - General management practices - Service management practices - Technical management practices |
| Topic 6: Four Dimensions of Service Management | 17% | - Partners and suppliers - Information and technology - Value streams and processes - Organizations and people |
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